Technical Services Specialist (Chemical/ Pharmaceutical)

Spectrum Chemical Mfg. Corp.

Job Description

Job Title: Technical Services Specialist

Department: Technical Services

Reports To: EHS Director, Scientific & Technical Excellence

Location: Gardena, CA

Work Model: Hybrid eligible after successful 90-day onboarding

FLSA Status: Exempt

Pay Range: $70,000- $85,000 per year

Summary

The position of Technical Services Specialist is responsible for providing professional and efficient support to all customers and internal teams. This is a critical role in providing superior customer experience to our customers who need certain documents to move forward in purchasing quality products from Spectrum. This is a great opportunity to join a growing company and to make a direct impact on our customers’ day-to-day experience in a customer-facing role!

Essential Duties & Responsibilities

• Prepares and delivers customer product statement requests that come in via email and phone, as recorded via the company’s Zendesk system.
• Ensure customer requests are responded to the same-day; ensure tickets opened and assigned to Technical Services are “closed” once resolved.
• Coordinates and prepares technical questionnaires; ability to work cross-functionally with various departments to complete these requests (largely Quality Control, Quality Assurance, Product Management, Sales, and Operations).
• Provides documentation to customers on demand; some of these documents include flow charts, residual solvent statements, shelf life, elemental impurity statements, etc.
• Provides references and resources regarding our products and/or customers applications.
• Determines actions necessary to eliminate recurrence of customer inquiries to streamline customers buying habits and improve customer experience.
• Ability to cross reference products from competitors using website and/or other tools.
• Provides customers with accurate technical data with a “soon as possible” time frame.
• Maintains and updates Technical Service database.
• Any other duties as assigned.

Requirements

• Bachelor's degree (B.A./ B.S.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Proficient in the Microsoft Office Suite, ERP and MRP systems
• Demonstrated professional process management skills
• Excellent verbal and written communication skills including strong presentation skills
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment.

Position Type and Expected Hours of Work

• This is a full-time position(40.00 hours per week). While the role is primarily on site (at least 3 days per week on-site, 2 remote days per week – once out of the probationary training period).
• Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required based on business needs.

Language Skills

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to prepare presentations and write articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and customers.

Mathematical Skills

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Spectrum Chemical Mfg. Corp. is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.