Benefits Specialist

Title: HR Generalist (Benefit Specialist)

Location: Palo Alto, CA / Waltham, MA (Hybrid)

Payrate: $55/hr - $65/hr

WHAT YOU’LL DO:

HR Operations & People Programs

• Support and coordinate HR projects and People Team initiatives from planning through execution.
• Develop and maintain project plans, timelines, trackers, and documentation to ensure timely completion of deliverables.
• Partner with cross-functional teams to collect, audit, reconcile, and maintain accurate employee and HR data.
• Support the development and implementation of HR processes and programs as business needs evolve.
• Assist with employee questions and HR-related requests, providing timely and accurate support and escalating complex matters when appropriate.
• Support internal HR audits, including employee records, I-9 compliance, benefits enrollment accuracy, and overall data integrity.
• Prepare reports, trackers, and presentations using Excel/Google Sheets and HR systems.

Benefits Administration & Open Enrollment – Key Focus

• Serve as a key point of contact for employee benefits administration, supporting employees throughout the benefits lifecycle.
• Guide new hires through their benefit options and enrollment process from start to finish, ensuring they understand available plans and complete enrollment accurately.
• Manage day-to-day benefits administration, including employee inquiries, enrollment changes, eligibility updates, and issue resolution.
• Maintain and support the benefits enrollment system, including system configuration, setup, testing, and ongoing updates.
• Take an active role in the planning and execution of annual Open Enrollment, including preparation, system setup, testing, launch, and employee support.
• Coordinate Open Enrollment activities and timelines across HR, benefits vendors, and internal stakeholders.
• Develop and distribute Open Enrollment communications, employee guides, FAQs, and other benefits-related collateral in partnership with Internal Communications.
• Perform benefits billing, reconciliation, reporting, and data audits to ensure accuracy and timely resolution of discrepancies.
• Support COBRA administration and continuation coverage processes.
• Serve as a primary contact for benefits vendors, coordinating issue resolution and maintaining effective vendor relationships.
• Monitor benefits data and enrollment records to ensure accuracy and compliance.

HR Compliance & Immigration Support

• Support HR compliance activities, including I-9 verification, recordkeeping, and audits.
• Assist with employee immigration coordination and administrative processes.
• Track visa statuses, expiration dates, deadlines, and required actions to ensure timely follow-up.
• Coordinate with employees, immigration partners, and internal stakeholders throughout the immigration process.

Vendor & HR Administration

• Maintain People Team vendor contracts, records, and related documentation.
• Track contract terms, renewal dates, expiration dates, and required actions.
• Coordinate with Legal and internal stakeholders regarding vendor documentation and renewals.
• Maintain accurate HR records and documentation while handling confidential employee information.

WHAT WE NEED:

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent education and experience.
• 5+ years of HR Generalist, HR Operations, People Operations, or Benefits experience, preferably within a technology or financial services environment.
• Strong hands-on experience with benefits administration, including employee enrollment, benefits systems, Open Enrollment, billing, reconciliation, or reporting.
• Experience supporting or owning annual Open Enrollment processes, including system setup, employee communications, enrollment support, and issue resolution.
• Experience working with HRIS and benefits administration platforms.
• Strong Excel or Google Sheets skills, including the ability to create and maintain reports, trackers, and data used for HR operations.
• Working knowledge of HR processes including employee records, compliance, benefits, HR systems, and employee support.
• Immigration coordination experience is preferred but not required.

Core Competencies

• Strong understanding of HR Operations and Benefits Administration with a hands-on approach.
• Excellent attention to detail, particularly when working with benefits enrollment, employee data, billing, and HR records.
• Ability to manage Open Enrollment activities and benefits processes while maintaining accuracy and meeting deadlines.
• Strong organizational and follow-through skills with the ability to manage multiple HR priorities simultaneously.
• Comfortable working independently and coordinating with employees, vendors, and cross-functional teams.
• Strong written and verbal communication skills, with sound judgment when handling confidential employee information.
• Ability to identify process gaps and contribute to improving HR and benefits processes.
• Comfortable using AI tools and HR technology to improve day-to-day workflows and processes.
• Ability to adapt to changing priorities in a fast-paced People/HR environment.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.