Branch Manager

Required: Proven hands-on calibration experience. Candidates without relevant calibration experience will not be considered for this role.

Job Title: Branch Manager

Location: San Carlos, CA | In-person

Job Type: Full-time, Monday-Friday

Pay rate: $120,000- 150,000

Company Overview:

Founded in 1978, Micro Quality Calibration (MQC) is one of the largest privately owned metrology labs on the West Coast, serving aerospace, defense, medical, automotive, and other precision-driven industries. Operating from a new 22,000 sq. ft. state-of-the-art facility, MQC is trusted by thousands of companies nationwide. Calibration is performed to NIST-traceable standards, with A2LA accreditation to ISO/IEC 17025 and ANSI/NCSL. MQC is known for quality, accuracy, responsiveness, and a 5-business-day turnaround.

Position Overview:

We are seeking an experienced Branch Manager to oversee the overall performance and day-to-day operations of our Chatsworth facility. The ideal candidate will have proven management experience within a calibration, metrology, technical, or similar environment, with strong operational and business leadership skills.

The successful candidate will be responsible for branch performance, personnel, customer relationships, staffing, budgets, resources, and business growth. This is a hands-on leadership role requiring the ability to work across departments and communicate effectively with employees, customers, vendors, and senior management.

Responsibilities:

Branch Operations & Performance

• Oversee overall branch operations, Profit and Loss, operations, KPIs and Metrics such as workload, productivity, capacity, turnaround, staffing, and resources while ensuring quality and customer expectations are met.
• Analyze performance, identify operational challenges, and implement improvements to efficiency, service, and profitability.

Leadership & Personnel

• Lead, develop, and hold branch personnel accountable while supporting staffing, performance management, training, and employee development.
• Promote a professional, safe, productive, and team-oriented work environment across departments.

Customer & Business Development

• Build and maintain customer relationships, resolve service escalations, and ensure customer satisfaction and retention.
• Partner with sales and customer service to support new business, account growth, and expansion of calibration services.

Financial & Resource Management

• Assist with budgeting, forecasting, purchasing, staffing, equipment, inventory, and resource planning.
• Work with senior management to establish branch goals and support long-term business growth.

Quality, Facility & Compliance

• Ensure branch operations support ISO/IEC 17025, A2LA, NIST traceability, ANSI/NCSL, and MQC quality requirements and support audits and corrective actions.
• Oversee facility, safety, equipment, environmental, and maintenance needs while identifying opportunities for continuous improvement.

Requirements and Skills:

• Must have professional calibration/metrology industry experience.
• Proven management experience leading branch, technical, laboratory, or operations teams.
• Maintain technical guidance, supporting A2LA and customer audits
• Strong understanding of calibration/metrology operations, instrumentation, quality systems, and ISO/IEC 17025 requirements.
• Experience with A2LA, NIST traceability, ANSI/NCSL, audits, or similar quality standards preferred.
• Military PMEL/TMDE/DOD calibration experience preferred.
• Proven business, leadership, customer-service, communication, organizational, problem-solving, and decision-making skills.
• Experience managing KPIs, budgets, staffing, purchasing, and operational resources preferred.
• Experience with calibration management software, ERP/LIMS, and Microsoft Office, Outlook, Excel, Word, and Teams preferred.
• Ability to manage multiple priorities while maintaining quality, customer satisfaction, and turnaround requirements.
• Ability to lift up to 50 lbs. for potential onsite customer visits.
• Valid driver’s license, clean driving record, and U.S. citizenship or permanent residency required.

Benefits: MQC offers comprehensive benefits including

• Benefits: Medical, dental, vision, life insurance; 401(k) w/ 4% match; paid vacation.
• Incentives & Recognition: Referral bonuses, birthday perks, team appreciation
• Workplace Culture: Daily coffee, Friday donuts, monthly lunches, holiday events, team outings.

We are an Equal Opportunity Employer

MQC is an Equal Opportunity and Affirmative Action Employer.