Business Operations Coordinator – Mandarin/English

Business Operations Coordinator – Mandarin/English

Pay: $26.50 - $32.00 per hour

Job description:

Company Description: Duet is a social platform inspired by romantic musical duets, designed to create a relaxed environment where people can form genuine connections. The product centers around a Smart Tag function that goes beyond surface-level traits to capture users’ interests, opinions, habits, and personality characteristics. By enabling multifaceted self-descriptions, Duet supports deeper understanding between users and more meaningful matches. Its Smart Tag algorithm identifies highly compatible pairings based on shared and complementary tags, promoting harmonious connections and a more intentional matching experience.

Role Description: As a Business Operations Coordinator, you will support the U.S. Sales and Service teams by coordinating projects, analyzing sales and operational data, managing CRM information, improving processes, and collaborating with China-based teams. You will serve as a key connection between the U.S. and China teams, helping communicate requests, coordinate initiatives, identify operational issues, and ensure projects and improvements are followed through to completion.

Job Duties

• Monitor and analyze sales and operational performance, including leads, conversions, revenue, and sales activity.
• Maintain and monitor CRM data, ensuring information is accurate and up to date.
• Create and update sales reports, dashboards, and KPIs.
• Identify sales and operational issues and investigate root causes.
• Work with the Sales and Operations teams to understand challenges and improve processes.
• Coordinate projects and initiatives between U.S. and China teams, including tracking timelines, action items, and deliverables.
• Communicate U.S. team requests, feedback, and operational issues to China-based teams.
• Follow up with China teams on CRM updates, system changes, product experiments, and operational requests.
• Track project progress, update stakeholders, and help ensure tasks are completed on time.
• Identify trends and opportunities that can improve sales performance and operational efficiency.
• Support Sales and Operations leadership with data, reporting, project coordination, and recommendations.
• Own operational issues and projects from identification through resolution.

Qualifications

• Bachelor’s degree or higher required
• Strong project management and organizational skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Equal Employment Opportunity Statement

We are an equal opportunity employer and are committed to creating an inclusive workplace. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected status under applicable law.

Benefits:

• 401(k) Retirement Plan with 4% Company Match
• Comprehensive Health Insurance: Medical, Dental & Vision
• Free Lunch: Every Monday & Wednesday
• Free On-Site Parking

Work Location: Los Angeles, CA — In-person

Language:

• Mandarin and English (Required)