Client Services Associate

Position Overview

Day-to-Day Responsibilities

• Manage and monitor the investor inbox, handling a high volume of requests and inquiries.
• Process and categorize approximately 300-400 emails per week (up to 800 during peak periods).
• Prioritize incoming requests and route issues to appropriate stakeholders.
• Serve as a central point of contact for a wide range of operational, investor, and administrative inquiries.
• Utilize strong judgment and organizational skills to manage competing priorities in a fast-paced environment.

Weekly / Ad Hoc Responsibilities

• Track and process capital calls.
• Coordinate with external service providers, including Deloitte's team in India.
• Book capital calls and distributions by required deadlines.
• Send reminders and follow-ups related to investor activity.
• Perform data entry and support accounting-related functions.

Quarterly Responsibilities

• Support quarter-end reporting cycles (primarily 9/30 and 12/31).
• Coordinate and project manage the consolidation of financial statements and reporting packages.
• Ensure all reporting components are finalized and received on schedule.
• Compile and assemble investor reporting packages, including consolidating PDFs and financial documentation.
• Participate in approximately three-week quarter-end reporting projects.

Key Qualifications:

• MUST HAVE Venture Capital (VC) and/or Private Equity (PE) or Family Office
• Big Four public accounting experience is a plus, particularly supporting VC or PE clients and seeking an opportunity to move in-house
• Administrative, office coordination, or client support experience
• Tech-savvy and comfortable learning new systems and processes
• Strong verbal and written communication skills
• Positive, proactive, and service-oriented personality with a strong cultural fit