Customer Program Specialist

Customer Program Specialist

📍 San Jose, CA (Onsite)

We are seeking a highly organized, customer-facing Program Specialist to support hyperscale data center customers within a Product Management organization focused on next-generation connectivity solutions.

This role sits at the intersection of Product Management, Customer Operations, and Data-Driven Execution, supporting critical infrastructure programs for some of the largest cloud and hyperscale environments in the world.

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What You’ll Do

In this role, you will be responsible for managing the end-to-end execution of customer purchase orders and delivery commitments, while ensuring alignment across product, operations, and logistics teams.

You will:

• Manage and track customer purchase orders from intake through delivery

• Serve as a key point of contact for hyperscale customer updates and priorities

• Use D365 ERP to monitor orders, inventory, and shipment status

• Analyze demand, forecast, and delivery data to identify risks and gaps

• Build and maintain Excel-based reports and dashboards to support decision-making

• Coordinate with Product Management, Manufacturing, and Logistics teams

• Communicate delivery status, changes, and escalations clearly to customers

• Support continuous improvement of reporting and execution processes

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What We’re Looking For

• Experience in customer-facing supply chain, order management, or program coordination

• Strong experience with ERP systems (D365 preferred; SAP/Oracle acceptable)

• Advanced Excel skills for reporting, tracking, and data analysis

• Ability to work with high-volume purchase orders and changing priorities

• Strong communication skills with customer-facing experience

• Experience in manufacturing, technology, or data center environments preferred

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Nice to Have

• Experience with data center connectivity or networking products

• Exposure to Product Management or Product Operations teams

• Dashboard/reporting experience (Excel, Power BI, etc.)

• Forecasting, demand planning, or supply chain analytics experience

• Experience working with engineering or manufacturing teams

• Japanese language skills

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Why This Role

This is a high-visibility opportunity supporting hyperscale data center programs within a Product Management organization. You’ll gain exposure to:

• Global product execution and delivery programs

• Leading-edge connectivity technologies

• Cross-functional work across Product, Operations, and Customers

• High-impact, fast-paced infrastructure environments

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Interested?

If you enjoy solving problems, working with customers, and turning data into actionable execution, we’d love to connect.

If you are qualified and interested, please send your resume as a Microsoft Word Document to jim.guerrera@SCNteam.com