Desktop Support Technician

Join BMD as a Desktop Support Technician

On-Site l Galt, CA and surrounding areas

BMD, Inc. is looking for a service-focused, detail-oriented Desktop Support Technician to join our Information Technology team. This role is a great fit for someone who enjoys solving technical issues, supporting end users, documenting work accurately, and helping employees stay connected and productive.

At BMD, we are proud to be a 100% employee-owned company with a long-standing reputation in the building products industry. Through our Employee Stock Ownership Plan (ESOP), our employees share in the success they help build. We are looking for someone who brings technical skill, professionalism, clear communication, and a team-first mindset to support our employee owners across the business.

Why BMD?

At BMD, you are more than an employee - you are an employee owner. Our culture values accountability, collaboration, customer focus, and continuous improvement.

Our total rewards package may include:

• Competitive compensation

• Employee Stock Ownership Plan (ESOP)

• 401(k) with company match

• Medical, dental, and vision insurance

• Paid time off

• Paid holidays

• Tuition reimbursement

• Employee assistance program

• Life insurance and disability insurance

• Growth and development opportunities

• A supportive, employee-owner culture

What You’ll Do

As a Desktop Support Technician, you will provide hands-on technical support for staff and help maintain BMD’s technology infrastructure. You will respond to phone, email, and incident requests; troubleshoot hardware, software, endpoint, and system issues; document support activity; and partner with users to deliver timely and professional service.

In this role, you will:

• Receive, prioritize, document, and resolve end-user support requests by phone, email, and incident management channels.

• Troubleshoot desktop, notebook, software, hardware, peripheral, and endpoint device issues.

• Install and configure user systems, software, hardware, and peripherals.

• Support IT onboarding for new employees, including endpoint and access-related needs.

• Record, track, and document support actions through final resolution.

• Escalate issues through defined processes and partner with other departments or IT resources as needed.

• Assist with technology rollouts, system updates, endpoint support, and department projects.

• Communicate clearly with users to understand expectations, provide updates, and deliver a positive support experience.

• Support the IT team with additional technical tasks, projects, and operational needs.

What We’re Looking For

We are looking for someone who is technically capable, organized, customer-focused, and comfortable working in a structured, process-driven environment. The ideal candidate can troubleshoot effectively, communicate professionally with users, and manage multiple priorities without compromising quality.

Successful candidates will bring:

• Strong desktop, notebook, hardware, and software troubleshooting skills.

• A customer-service mindset and ability to support users with patience and professionalism.

• Strong documentation habits and attention to detail.

• Ability to work independently while collaborating with the broader IT team.

• Strong problem-solving, analytical, time management, and prioritization skills.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Flexibility to support changing department and business needs.

Required Qualifications

• 3+ years of similar work experience.

• 3+ years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.

• Experience with Microsoft O365, Entra, and Active Directory.

• Experience with Windows desktops and notebooks in domain-controlled environments.

• Basic understanding of networking environments.

• Experience working with enterprise-level customers.

• Experience working in a structured, process-driven environment.

Preferred Qualifications

• A+, Microsoft Azure, O365, M365 certifications, or equivalent work experience.

• Lenovo and Apple device experience.

• VoIP administration experience.

• SharePoint administration experience.

• Experience with Azure or equivalent cloud services.

Physical and Work Environment Requirements

This role is performed in a professional office/technology support environment with generally moderate noise levels and no unusual hazardous working conditions. Employees must be able to sit for extended periods, communicate by phone and in person, use hands to type and handle paperwork, walk up and down stairs, stoop, bend, and occasionally lift up to 30 pounds with or without reasonable accommodation.

Equal Opportunity Employer

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.