POS Support Technician

Akkodis is seeking a POS Technician for a 6-month contract role with a client in Burbank, CA.

Location: Burbank, CA, Onsite

Duration: 6-month contract + Possible Extension

Pay Range: $45-$50 per hour on a W2. The rate may be negotiable based on factors such as experience, education, geographic location, and other relevant considerations.

What We Do/Project

We are seeking a motivated, customer-focused POS Hardware & Network Support Technician to support, maintain, and troubleshoot Point-of-Sale (POS) systems and related technology. This role requires hands-on experience with POS registers, printers, monitors, EMV payment devices, and networking infrastructure. We're looking for a self-starter, problem solver, and go-getter who thrives in both independent and team-oriented environments and is committed to delivering exceptional customer service.

Job Responsibilities / Typical Day in the Role

• Install, configure, maintain, and support POS hardware and software systems.

• Troubleshoot and repair:

o POS registers and terminals

o Receipt and label printers

o Monitors and customer-facing displays

o EMV/chip and contactless payment devices

o Cash drawers and peripheral equipment

• Diagnose and resolve network connectivity issues involving POS environments, including LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP.

• Support and maintain Microsoft Dynamics 365 and/or Square POS environments.

• Perform hardware upgrades, replacements, and preventive maintenance.

• Document incidents, solutions, and system changes accurately.

• Collaborate with business users, vendors, and internal support teams to resolve technical issues.

• Maintain a high level of responsiveness and professionalism when supporting critical business operations.

• Participate in off-hours support, maintenance windows, and on-call rotations as required.

• Work effectively in high-pressure situations to restore services and minimize downtime.

Must Have Skills / Requirements

1) POS Hardware & Technical Troubleshooting

a. Hands-on experience supporting POS registers, printers, monitors, EMV payment devices, and related peripherals. Ability to diagnose and resolve hardware, software, and payment processing issues quickly. Experience with Microsoft Dynamics 365 Commerce/Retail and/or Square POS is highly desirable.

2) Networking & Infrastructure Support

a. Strong understanding of networking fundamentals including TCP/IP, DHCP, DNS, VLANs, wired and wireless connectivity. Ability to troubleshoot network-related issues impacting POS systems and payment devices. Experience configuring and supporting network-connected hardware in retail or customer-facing environments.

3) Customer Service & Independent Problem Solving

a. Customer-centric mindset with excellent communication and relationship-building skills. Self-starter and go-getter who takes ownership of issues and works independently with minimal supervision. Ability to perform under pressure, support off-hours operations, prioritize competing tasks, and collaborate effectively within a team environment.

Nice to Have Skills / Preferred Requirements

1) Experience supporting Microsoft Dynamics 365 Commerce, Dynamics 365 Retail, and/or Square POS solutions is a bonus.

Soft Skills:

1) Ability to work independently with minimal supervision.

2) Strong problem-solving, organizational, and troubleshooting skills.

3) Strong customer service experience. Experience in retail, hospitality, entertainment, or restaurant environments.

4) Self-starter and proactive problem solver.

5) Go-getter attitude with a strong willingness to learn and develop new skills.

6) Ability to work independently while contributing effectively within a team.

7) Strong work ethic and sense of ownership.

8) Ability to prioritize competing demands and meet deadlines.

9) Comfortable working under pressure in fast-paced operational environments.

10) Flexible and available to support after-hours, weekends, and critical business events when necessary.

Technology Requirements:

1) Hands-on experience with:

a. POS registers and payment terminals

b. Printers and peripherals

c. Monitors and display systems

d. EMV payment devices

e. Hardware deployment and troubleshooting

2) Strong understanding of networking fundamentals:

a. TCP/IP

b. DHCP

c. DNS

d. VLANs

e. Wireless networking

3) Proven ability to diagnose and resolve hardware and connectivity issues.

4) Knowledge of payment processing technologies and PCI compliance principles.

5) Experience with ticketing systems and remote support tools.

Education / Certifications

1) CompTIA A+, Network+, or similar certifications.

Interview Process / Next Steps

1) 1st round panel interview with Hiring Manager and Colleagues.

2) Potential second round interview with Hiring Manager.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance