Director of Compliance

Job purpose

Under the direction of the General Manager, the incumbent is responsible for daily

administration of Title 31 reports, processes CTR, and monitors compliance with the rules of Title

31 and ICS.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations,

Federal and State laws and regulations, and Company and departmental policies and

procedures.

• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-

Exclusion Program as described in Section A of this ICS.

• Consistently deliver positive, courteous, and professional guest service in all interactions

with guests, visitors, vendors, and fellow team members.

• Support departments by collecting and coordinating internal compliance data with

auditors and various departments.

• Help others by answering questions and responding to requests.

• Comply with federal, state, and local legal requirements by studying existing and new

legislation; enforcing adherence to requirements; advising management on needed

actions.

• Occasionally trace a sample of potential reportable items through the transaction flow

to ensure compliance with Title 31.

• Investigate possible violations of internal procedures/controls.

• Monitor compliance with the rules and requirements of Title 31 and ICS.

• Assist in the development of new procedures, as needed, to accommodate operational

and regulatory changes.

• Support Title 31 training in all departments.

• Stay abreast of current trends and practices within area of responsibility and

communicate pertinent information to management, peers, direct reports, and team

members as appropriate.

• Promote positive public/team member relations at all times.

• Perform any duties on or off-site involving guest services and quality control including, but

not limited to, special events, guest giveaways, crowd control, property cleanliness, and

other hospitality functions as needed.

• Maintain a clean, safe, hazard-free work environment within area of responsibility.

• Safeguard the confidential information of all team members, department, and company

records.

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol

service by discreetly notifying appropriate management of concerns and observations.

• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline

of any observation of illegal acts and/or internal ethics violations.

• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.

• Bachelor’s degree or equivalent combination of experience and education required.

• Three (3) or more years of experience in the casino industry required. Experience or a

combination of education and/or experience with Federal Regulations.

• Ability to obtain a gaming license.

• Ability to work flexible schedules, including nights, weekends and holidays is required.

• Ability to deliver a service level which creates an atmosphere that makes our guests

want to return, giving each guest a positive, memorable experience.

• Must be proficient in MS Word, Excel, Power Point, and Outlook.

• Ability to establish priorities, meet deadlines and handle multiple simultaneous tasks.

• Commitment to routinely go above and beyond in the accomplishment of position

responsibilities in an effort to play a role in the achievement of organizational goals.

• Must present an image of excitement and enthusiasm, while being able to project a

professional appearance and demeanor.

• Excellent interpersonal, organizational and communication skills.

• Display strong work ethic and teamwork.

Working conditions

• The working conditions are those typically found in an indoor, climate-controlled office

environment.

• Occasional exposure to a casino environment, which includes exposure to gaming-related

environmental factors including, but not limited to, excessive noise, and high-volume

guest/team member contact in a fast-paced, continuously evolving

environment.

Physical requirements

• While performing the duties of this job, the team member is regularly required to sit, use

hands to handle or feel, reach with hands and arms, and talk or hear. The team member

frequently is required to stand and walk. Must be able to lift, push and pull up to 50 lbs.

• Must have manual dexterity to operate a computer and other office equipment.