Director of Operations

A growing plaintiff-side litigation firm is seeking a Director of Firm Operations & Client Services to oversee the firm's day-to-day operations while serving as a key point of contact for clients. This is a high-visibility role reporting directly to firm leadership and offers the opportunity to play a critical part in the continued growth of a collaborative, mission-driven practice. The ideal candidate will have strong experience in law firm operations, financial reporting, HR administration, and client service. The firm is looking for a confident, personable professional who can operate independently, maintain existing processes, and help elevate the client experience.

Responsibilities

• Oversee law firm operations, vendor management, and administrative functions
• Prepare recurring financial, budget, and forecasting reports for firm leadership
• Track expenses, vendor spend, and operational metrics
• Manage payroll coordination, benefits administration, onboarding, and HR-related processes
• Coordinate employee benefits including health, dental, vision, and retirement plans
• Administer firm systems, software access, subscriptions, and user permissions
• Serve as a primary point of contact for clients and provide proactive case updates
• Answer client questions regarding process, timelines, and documentation requirements
• Assist with settlement-stage communications and document collection
• Oversee intake processes from initial contact through engagement
• Maintain accurate data within case management systems
• Support attorneys and paralegals with administrative and operational needs

Qualifications

• 10+ years of experience in law firm operations, legal operations, office management, or a similar leadership role
• Experience with financial reporting, budgeting, forecasting, and operational metrics
• Experience administering payroll, employee benefits, and HR processes
• Advanced Excel or Google Sheets proficiency, including formulas and reporting
• Strong client service and communication skills
• Experience working with legal case management software preferred
• Ability to work independently in a fully remote environment
• Bachelor's degree preferred; equivalent experience will be considered

Compensation & Benefits

• Base salary: $125,000-$160,000, depending on experience
• Performance-based bonus opportunity
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Fully remote work environment
• Firm-sponsored retreats and team events

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