Human Resources Benefits

Workday Benefits Program Manager

Location: Providence, RI (100% Onsite – 5 days/week)

Position Type: Contract (Approximately 10 Months)

Industry: Public Sector / Healthcare & Employee Benefits

About the Role

We are seeking an experienced Workday Benefits Program Manager to join a prominent public-sector organization in Providence, RI, for a 10-month contract engagement.

In this role, you will provide critical operational, analytical, and project management support for large-scale employee benefit programs and Workday system activities. You will play a key role in system configuration, data validation, Open Enrollment preparation, issue resolution, and vendor coordination.

If you bring hands-on experience in Workday Benefits administration, advanced Excel capabilities, and strong project coordination skills, we would love to connect with you!

Key Responsibilities

Workday Benefits Administration & Functional Support:

• Support the daily administration and maintenance of employee benefit programs and business processes within Workday.
• Provide functional system support, including benefits configuration, testing, data validation, troubleshooting, and continuous improvement activities.
• Assist with annual benefits system updates, release testing, and implementation execution.

Open Enrollment & Project Coordination:

• Support the planning and execution of annual Open Enrollment, including system preparation, end-to-end testing, reporting, issue tracking, and post-enrollment reconciliation.
• Manage project deliverables, deadlines, action items, and cross-functional task tracking across internal teams and stakeholders.

Data Analysis, Auditing & Reporting:

• Review, interpret, and audit complex benefits reports to identify discrepancies, validate data integrity, and support accurate benefits processing.
• Utilize Microsoft Excel extensively to analyze, reconcile, track, and report on benefit-related data.

Ticketing & Vendor Coordination:

• Monitor and manage ServiceNow tickets related to benefits system issues, user inquiries, and system enhancement requests; drive items to timely resolution.
• Serve as a liaison with external benefits vendors and internal HR representatives to address service issues, data exchanges, and operational inquiries.

Required Qualifications

• Workday Expertise: Demonstrated hands-on experience working with Workday Benefits, including working knowledge of benefits configuration and related business processes.
• Benefits Administration Experience: Professional experience supporting employee benefit program operations, annual benefits cycles, and Open Enrollment execution.
• Advanced Data & Excel Skills: Strong proficiency in Microsoft Excel (data analysis, audit reconciliation, pivot tables, VLOOKUPs/XLOOKUPs, data cleaning).
• Ticketing & Systems Knowledge: Experience utilizing ServiceNow (or a similar enterprise case management/ticketing system) to manage and resolve incoming requests.
• Project & Stakeholder Management: Proven ability to manage multiple priorities, track deliverables, and coordinate effectively with external vendors, HR teams, and internal stakeholders.
• Communication & Problem-Solving: Excellent analytical, organizational, verbal, and written communication skills in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Public Administration, Finance, or a related field (or equivalent practical experience).
• Experience with Workday Benefits implementation, system updates, or large-scale HRIS system enhancements.
• Prior experience working in a complex, structured public sector or higher education environment.

Work Schedule & Location

• Location: Onsite in Providence, RI (5 days per week).
• Duration: Expected 10-month contract.