IAM Operations Lead

Title: IAM Operations Lead

Location: Chicago, IL (Onsite)

Job Description:

To lead the IAM Operations team in all day-to-day responsibilities, fulfilling access requests, audit/compliance requests, troubleshooting incidents related to access, and providing strong customer service to end users and role owners.

Subject matter expert in all IAM processes and technologies and collaborate with partners across the enterprise to drive operational efficiency.

Lead a team of IAM administrators including hiring, budgeting, scheduling, training, and performance management. Point of Contact for all IAM support inquiries and escalations.

Manage a ticket queue by prioritizing, assigning, and following up according to established SLO’s.

Coordinate and facilitate fulfilment of all Compliance and Audit requests, adhering to established deadlines. Act as IAM liaison by building relationships and collaborating with key IAM stakeholders across the organization.

Collaborate with the IAM Development and Project team to identify defects, bugs, or enhancements to the IAM platform. Facilitate and coordinate UAT and validation activities for IAM and other related deployments and changes.

Create, update, and maintain documentation of IAM procedures and processes. Must have outstanding communication (verbal, written, and listening) and customer service skills.

Familiarity with IAM and IT security controls, protocols, and best practices. Ability to interact with all levels of management.