IT Support Analyst – Broadcast

IT Support Analyst – Broadcast

Location: Stamford, CT 06902 – Fully Onsite

Contract: 5+ Months

Job Type: Contract

Schedule: Rotating Schedule | Nights, Weekends & Holidays Required

Position Overview

We are seeking an IT Support Analyst – Broadcast to provide onsite technical support for a 24/7 broadcast operations environment. The ideal candidate will have a strong understanding of IT, networking, desktop support, and broadcast technology, along with excellent communication and problem-solving skills.

Candidates must be comfortable working in a fast-paced environment, remaining calm under pressure, and communicating technical issues effectively to both technical and non-technical users.

Schedule & Work Environment

• Fully onsite position in Stamford, CT
• Rotating schedule, including nights, weekends, and holidays
• Weekend coverage approximately every 2–3 weeks
• Overtime may be required; this is a non-exempt position
• Occasional domestic and international travel required
• After completing training and becoming familiar with required SOPs and systems, travel may be approximately 4–5 days every 4–5 weeks
• Travel may include supporting live sporting and broadcast events

Key Responsibilities

• Provide 24/7/365 onsite IT and technical support for a broadcast operations environment.
• Maintain the operational status of IT and broadcast-related infrastructure.
• Provide desktop and local application support.
• Troubleshoot issues involving:
• Network connectivity
• Local servers
• Printers
• Remote access
• File shares
• Workstations and applications
• Travel to support broadcast sporting events domestically and internationally.
• Analyze, segment, isolate, troubleshoot, and resolve technical and client service issues.
• Support Apple macOS/OS X and Microsoft Windows desktop/server environments.
• Linux/Unix experience is a plus.
• Escalate issues to the appropriate technical team when they fall outside the scope of the role.
• Become familiar with department-specific applications and workflows.
• Learn and support commonly used hardware, software, and technical equipment.
• Follow established standard operating procedures.
• Accurately document and track incidents and service requests using designated ticketing systems.
• Perform other duties as assigned by the Support Desk Manager.

Required / Preferred Technical Skills

• Knowledge of the broadcast industry and broadcast technology
• Strong desktop and technical support experience
• Experience with Apple macOS/OS X
• Experience with Microsoft Windows desktop/server
• Working knowledge of networking concepts, including:
• TCP/IP
• LAN/WAN
• VLANs
• DHCP
• DNS
• Routing
• Switching
• Firewalls
• Linux/Unix knowledge is a plus
• Familiarity with Microsoft Office for technical support, reporting, and documentation
• Experience using ticketing/service management systems

General Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Professional and helpful attitude
• Ability to provide technical support over the phone
• Previous customer service experience strongly preferred
• Strong troubleshooting and problem-solving abilities
• Ability to visualize technical problems and develop practical solutions
• Ability to multitask effectively in a fast-paced environment
• Ability to remain professional and productive during stressful situations
• Creative and analytical approach to problem solving
• Ability to work independently as well as collaboratively
• Working knowledge of common operating systems and software applications
• Strong ability to adapt to changing priorities and workflows

Education & Experience

• Bachelor's degree (B.A. or B.S.) from a four-year college or university preferred
• 1–3 years of related IT/support experience, or an equivalent combination of education and experience

Additional Requirements

• Valid U.S. driver's license required
• Valid passport preferred due to potential international travel

Ideal Candidate

The ideal candidate is a technically strong and customer-focused IT professional who can provide reliable onsite support in a 24/7 broadcast environment. Experience with broadcast operations, desktop support, networking, macOS, Windows, and troubleshooting is highly desirable.

If you are comfortable working rotating shifts, supporting live events, troubleshooting under pressure, and traveling when needed, we encourage you to apply.