Licensed Master Social Worker

Bilingual Senior Manager - Patient Education & Support Services (LMSW/LCSW/LMHC)

📍 Hybrid | Manhattan, NY

💰 $80,000-$90,000 + Comprehensive Benefits

🕒 Full-Time | Monday-Friday | 9:00 AM-5:30 PM

✈️ Approximately 15% domestic travel

A nationally recognized nonprofit healthcare organization is seeking a Bilingual Senior Manager to join its Patient Education & Support Services team. This is an exciting opportunity for a licensed behavioral health professional who is passionate about supporting patients and families, facilitating support groups, providing education, and helping expand access to critical healthcare resources.

This is a newly created position with significant opportunity for long-term growth.

What You'll Do

• Provide psychosocial support, education, and resource navigation to patients and caregivers in both English and Spanish.
• Facilitate virtual and in-person patient and caregiver support groups.
• Connect patients with community resources, financial assistance programs, and supportive services.
• Coordinate patient education initiatives, publications, and outreach programs.
• Develop educational materials and support resources in both English and Spanish.
• Partner with internal departments to expand outreach within underserved communities.
• Track program outcomes and prepare reports.
• Support patient education events and represent the organization at conferences and community programs.
• Maintain accurate documentation within the organization's database.
• Assist with budgeting, program planning, and special projects.

Qualifications

Required

• Active LMSW, LCSW, or LMHC license
• Fluent in both English and Spanish (spoken and written)
• Minimum 5 years of social work or behavioral health experience
• Experience providing direct psychosocial support to patients and families
• Experience facilitating support groups
• Strong communication and presentation skills
• Ability to manage multiple projects while maintaining professionalism

Preferred

• Hospital, medical, oncology, or other clinical healthcare experience
• Experience within a nonprofit or healthcare organization
• Experience with CRM, EMR, or clinical databases (Epic, REDCap, HubSpot, etc.)
• Case management or patient navigation experience

Why You'll Love This Opportunity

• Hybrid schedule (Tuesday-Thursday in office, Monday & Friday remote)
• Comprehensive benefits package
• Newly created role with opportunities for professional growth
• Extensive training provided (oncology experience is not required)
• Collaborative, mission-driven team focused on improving patient outcomes
• Opportunity to make a meaningful impact on patients and families navigating serious medical conditions

Internal Recruiter Notes (Not for Posting)

• Looking for someone polished, personable, and passionate about patient advocacy.
• Hospital or clinical medical social work experience is strongly preferred.
• Must be comfortable facilitating support groups.
• Strong bilingual communication skills are essential.
• Training is comprehensive, so prior oncology experience is not required.
• One phone interview followed by an in-person team interview.