POS Hardware & Network Support Tech (Only W2)

Role: POS Hardware & Network Support Tech

Location: Burbank, CA - Onsite

Pay Rate: $40 - 50/hour on W2, client will not consider C2C

We are seeking a motivated, customer-focused POS Hardware & Network Support Technician to support, maintain, and troubleshoot Point-of-Sale (POS) systems and related technology. This role requires hands-on experience with POS registers, printers, monitors, EMV payment devices, and networking infrastructure. The ideal candidate is a self-starter, problem solver, and go-getter who thrives in both independent and team-oriented environments and is committed to delivering exceptional customer service.

Job Responsibilities / Typical Day in the Role

• Install, configure, maintain, and support POS hardware and software systems.

• Troubleshoot and repair:

o POS registers and terminals

o Receipt and label printers

o Monitors and customer-facing displays

o EMV/chip and contactless payment devices

o Cash drawers and peripheral equipment

• Diagnose and resolve network connectivity issues involving POS environments, including LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP.

• Support and maintain Microsoft Dynamics 365 and/or Square POS environments.

• Perform hardware upgrades, replacements, and preventive maintenance.

• Document incidents, solutions, and system changes accurately.

• Collaborate with business users, vendors, and internal support teams to resolve technical issues.

• Maintain a high level of responsiveness and professionalism when supporting critical business operations.

• Participate in off-hours support, maintenance windows, and on-call rotations as required.

• Work effectively in high-pressure situations to restore services and minimize downtime.

Must Have Skills / Requirements

1) POS Hardware & Technical Troubleshooting

a. Hands-on experience supporting POS registers, printers, monitors, EMV payment devices, and related peripherals. Ability to diagnose and resolve hardware, software, and payment processing issues quickly. Experience with Microsoft Dynamics 365 Commerce/Retail and/or Square POS is highly desirable.

2) Networking & Infrastructure Support

a. Strong understanding of networking fundamentals including TCP/IP, DHCP, DNS, VLANs, wired and wireless connectivity. Ability to troubleshoot network-related issues impacting POS systems and payment devices. Experience configuring and supporting network-connected hardware in retail or customer-facing environments.

3) Customer Service & Independent Problem Solving

a. Customer-centric mindset with excellent communication and relationship-building skills. Self-starter and go-getter who takes ownership of issues and works independently with minimal supervision. Ability to perform under pressure, support off-hours operations, prioritize competing tasks, and collaborate effectively within a team environment.