Resident Engagement Manager

At Kushner, every day is an opportunity to do something extraordinary. We are builders — of communities, of careers, and of a company that is constantly evolving. Our portfolio spans some of the most dynamic markets in the country, and behind every property is a team of people who are passionate, driven, and genuinely invested in the communities they serve. We set our people up to aim beyond what they thought possible, grow through every experience, and create real impact — for our residents, our partners, and each other. The best version of Kushner is always the one we are building right now. Come Grow With Us.

We're hiring a Resident Engagement Manager at the Journal to Build Community & Create Experiences! The Journal sets a new standard of sophistication; an aesthetic of excellence and innovation in Jersey City’s rapidly evolving skyline. At The Journal, each home is crafted to bring comfort, convenience and ease to our residents’ daily life; a place to indulge in, a place to thrive in, a place to call home. The Journal is located in Journal Square, a dynamic hub of culture, history and urban energy known for its iconic landmarks, diverse dining and nightlife, outdoor recreation and unmatched commuter ease.

Are you passionate about creating a welcoming and engaging living environment? Do you thrive in a dynamic setting where you can plan exciting events, provide top-tier customer service, and ensure residents feel at home? If so, we’re looking for a Resident Engagement Manager to elevate the residential experience!

About the Role:

As the Resident Engagement Manager, you will be the heartbeat of the community—serving as the main point of contact for residents, planning exciting events, and overseeing concierge services to ensure every resident feels valued and heard. This role is perfect for a detail-oriented, people-driven professional who enjoys fostering a strong sense of community.

Key Responsibilities:

• Resident & Guest Engagement – Be the face of the community! Welcome residents and guests, address inquiries, and create a warm, inviting atmosphere.
• Event Planning & Execution – Plan, organize, and host engaging resident events, from holiday celebrations to networking mixers, fitness classes, and social gatherings. Collaborate with local vendors to enhance experiences.
• Service Coordination – Act as a liaison between residents and the property management team, handling service requests, maintenance needs, and resident concerns efficiently.
• Concierge Management – Lead and mentor the concierge team to deliver high-quality service, manage schedules, and ensure smooth daily operations.
• Community Outreach & Communication – Keep residents informed and engaged! Create event calendars, announcements, and newsletters to enhance community interaction.
• Data Management – Maintain accurate records of resident interactions, event participation, and service requests using property management software.
• Common Area Oversight – Ensure community spaces are well-maintained, inviting, and reflect the high standards of the property.

What You Bring to the Table:

• Education & Experience – Bachelor’s degree preferred, plus 5+ years of experience in customer service, hospitality, or property management.
• Leadership Skills – Experience managing concierge or guest service teams, with the ability to inspire and guide a team to success.
• People-Centric Mindset – Passion for building relationships and creating memorable resident experiences.
• Strong Organizational & Multitasking Abilities – Ability to juggle multiple responsibilities in a fast-paced environment.
• Tech-Savvy – Familiarity with property management or customer relationship management (CRM) software is a plus!
• Creativity & Initiative – A proactive approach to enhancing resident satisfaction and fostering community engagement.

Why Join Us?

• A dynamic and engaging work environment where no two days are the same.
• The opportunity to make a real impact on residents' quality of life.
• Competitive salary and benefits package.
• Room for professional growth in a thriving industry.

If you’re a hospitality-driven professional with a passion for building communities and delivering top-tier service, we’d love to hear from you!

We're an Equal Opportunity Employer and Equal Housing Provider.