Senior Accounts Receivable Associate / AR Team Lead

Pay: $28.00 - $30.00 per hour

Job description:

Position Summary

White Plains Linen is seeking a Senior Accounts Receivable Associate / AR Team Lead to support and help lead our Accounts Receivable function.

This position is ideal for an experienced AR professional who has developed strong hands-on skills in billing, cash application, customer account reconciliation, collections and aging management, and is ready to take the next step into a team leadership role.

The Senior AR Associate / Team Lead will maintain responsibility for a portfolio of customer accounts while also helping coordinate the daily activities of the AR team, resolve escalated account issues, improve collection performance, and ensure customer accounts and AR balances are accurate and properly supported.

Because White Plains Linen operates in a high-volume service environment with daily customer billing, this position requires strong attention to detail, organization, follow-through, and the ability to work effectively with both customers and internal operational teams.

Key Responsibilities

Team Lead Responsibilities

· Assist in coordinating the daily workload and priorities of the Accounts Receivable team.

· Serve as a first point of escalation for complex customer account and collection issues.

· Provide guidance and support to AR team members regarding billing, cash application, collections, and account reconciliation.

· Review work for accuracy and completeness when appropriate.

· Help train and onboard new Accounts Receivable team members.

· Support consistent AR procedures and documentation across the department.

· Help identify workflow bottlenecks and recommend process improvements.

· Work with Accounting leadership to prioritize significant past-due balances and collection risks.

· Promote accountability for timely follow-up and accurate account maintenance.

Cash Application & Account Reconciliation

· Accurately apply customer payments, including ACH, check, credit card, wire, and other payment methods.

· Research and resolve unapplied or unidentified cash.

· Reconcile customer accounts and investigate discrepancies between invoices, payments, credits, and outstanding balances.

· Review credit balances and coordinate appropriate application or resolution.

· Ensure AR transactions are accurately recorded and supported in accordance with company accounting policies.

· Review AR aging reports and proactively follow up on past-due balances.

· Perform customer collections through email, phone, and account correspondence.

· Investigate and resolve billing discrepancies, short payments, deductions, credits, and unapplied cash.

· Monitor customer payment patterns and identify accounts requiring additional attention.

Qualifications Required

· 2–4 years of Accounts Receivable, collections, billing, or related accounting experience.

· Strong understanding of the Accounts Receivable lifecycle.

· Experience with customer collections and AR aging management.

· Experience with cash application and customer account reconciliation.

· Strong Microsoft Excel skills.

· Ability to analyze account activity and identify discrepancies.

· Strong organizational and time-management skills.

· Excellent written and verbal communication skills.

· Ability to manage multiple priorities in a deadline-driven environment.

· High level of accuracy and attention to detail.

· Ability to communicate professionally and confidently with customers regarding past-due balances and account discrepancies.

Preferred

· Prior experience serving as a Senior AR Associate, AR Specialist, AR Lead, or informal team lead.

· Experience training or mentoring junior AR employees.

· Experience working in a high-volume or recurring-billing environment.

· Experience with accounting or ERP systems (Quickbooks Online) and automated billing/payment platforms.

Skills & Competencies

The ideal candidate will demonstrate:

· Customer account reconciliation

· Billing and cash application knowledge

· Problem-solving and investigative ability

· Strong Excel and data-management skills

· Attention to detail

· Strong collections and follow-up skills

· Professional customer communication

· Ability to prioritize high-risk accounts

· Process-improvement mindset

· Ability to work effectively across Finance and Operations

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Experience:

• Accounts Receivable: 2 years (Preferred)

Language:

• English

Work Location: In person