Senior Product Manager – Patient CRM

BEPC is actively looking for Senior Business Product Manager, Patient CRM, in South San Francisco, CA area!

W2 Contract – 7 months with possible extensions!

Benefits include medical, dental, vision, and life insurance

Pay Rate: $82.00 - $92.20/hour - Determined based on experience (Paid Weekly)

Work Model: Fully onsite role – South San Francisco, CA.

Note: This is a W2 only role — C2C, C2H will not be considered

Summary of the Role:

BEPC is seeking a highly motivated Senior Business Product Manager, Patient CRM to join our client’s site in South San Francisco, CA. This role will support the development, adoption, and continuous improvement of the Patient CRM product, as well as core integrated capabilities such as e-detailing, customer insights modules, and messaging.

Partnering with the Business Product Owner, Executive Director – CRM Suite Leader, and Technical Product Manager, this role defines product roadmaps, gathers user insights, and drives feature rollouts.

The role is closely integrated with commercial, medical, and other cross-functional teams that leverage CRM to support both digital and in-person customer engagement. Through these connections, the individual will develop a strong understanding of how CRM strategies and capabilities shape customer experiences, contribute to business outcomes, and empower CRM end-users to deliver meaningful impact.

The broader Digital Experience team focuses on shaping digital patient and customer experiences through digital innovation, human-centered design, AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations.

The team collaborates with key partners to build solutions serving Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access, and other patient- and customer-facing teams. Its focus includes:

• Defining omnichannel solutions, shaping engagement strategies, and designing, operationalizing, and producing seamless, consistent, and meaningful patient and customer experiences.
• Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience.
• Advancing seamless, consistent, and meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.

Summary of Duties and Responsibilities:

• Partner with the Business Product Owner and/or Executive Director – CRM Suite Leader to support the creation of digital-forward healthcare provider customer relationship (Patient CRM) product roadmaps, including experience, features, timelines, and dependencies.
• Partner with the Technical Product Manager to drive the development and improvement of the Patient CRM product or specific product features, ensuring alignment with the overall Patient CRM product vision.
• Help evangelize the role of products in achieving enterprise objectives, communicating their value proposition and roadmaps to senior leaders and organization-wide stakeholders.
• Act as a point of contact for business feedback, recommendations, and user requests for enhancements to the Patient CRM product.
• Collaborate with the Technical Product Manager to align business outcomes with technical feasibility, ensuring the Patient CRM product delivers both business value and technical performance.
• Oversee business process and user insights collection through User Acceptance Testing (UAT) to ensure successful implementation of new features and capabilities.
• Support the rollout of new features across new and existing users.
• Collaborate with the Business Product Owner / Executive Director – CRM Suite Leader to establish business standards and templates and ensure pull-through.
• Drive the definition of business requirements for Patient CRM product capabilities, features, and non-functional performance requirements, leveraging internal and industry standards.
• Drive experimentation to enhance Patient CRM product offerings in line with the overall business learning agenda.
• Coordinate with business stakeholders, IT, and cross-functional enterprise product team partners to align on the product roadmap and foster cohesive collaboration toward shared goals.
• Collaborate with cross-functional teams and IT partners to ensure successful Patient CRM product integration and execution.
• Partner closely with Customer Experience professionals to ensure the Patient CRM product experience meets the expectations of its end-user product community.
• Understand customer engagement trends and technologies in the pharmaceutical industry and track market shifts and emerging technologies to inform CRM strategy and roadmap development.
• Comply with all applicable laws, regulations, and policies governing business activities.
• Ensure Patient CRM product features align with compliance, privacy, and regulatory standards while supporting effective field force engagement.
• Collaborate with Field Sales, Medical, and Marketing teams to define and prioritize functionality that supports timely and personalized patient interactions.

Main Qualifications:

Education: Bachelor’s degree in business, technology, operations, science, marketing, or a related field.

• Experience: 7 years of experience, with 5 years in product management, digital product operations, or equivalent experience.
• Technical Expertise: Experience with sole ownership of tactics or product components, demonstrating the ability to articulate business problems, identify solutions, and drive execution from strategy through implementation.
• Demonstrated ability to develop and execute product roadmaps, including feature planning, timelines, and dependencies.
• Experience with User Acceptance Testing (UAT) and rolling out new features across a variety of user bases.
• Proven success aligning stakeholders and collaborating with cross-functional teams to deliver seamless product integration.
• Strong analytical and problem-solving skills, with experience driving experimentation and optimization.
• Exceptional communication and presentation skills, with the ability to evangelize product vision and value across all levels of an organization.
• Proven ability to adapt and navigate ambiguous or evolving environments.
• Salesforce Life Sciences or Health Cloud implementation experience, including experience leading or managing enterprise CRM platforms such as Veeva or Salesforce within the life sciences or healthcare industries.
• Patient Access and Support Services experience in the pharmaceutical industry.
• Product Management experience.
• Strong understanding of customer engagement strategies and omnichannel orchestration tailored to patients.

About BEPC

BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.

Apply Now!

Qualified candidates are encouraged to apply by submitting an up-to-date resume that highlights how your experience aligns with the role. Please include specific examples that demonstrate your qualifications. We look forward to connecting with you!