Warehouse Manager

WAREHOUSE OPERATIONS MANAGER

• Managed all day-to-day warehouse operations in a fast-paced pick, pack, kitting, and distribution environment, ensuring efficient workflows, inventory accuracy, and on-time order fulfillment.
• Maintained e-commerce Service Level Agreements (SLAs) for 30+ e-commerce stores.
• Supervised and led a team of up to 10 warehouse associates, providing training, scheduling, performance coaching, and daily operational direction to maximize productivity and safety.
• Scheduled kitting and packaging projects for multiple clients while coordinating priorities and communicating project updates with the sales team to ensure customer satisfaction.
• Utilized WMS, shipping platforms, and inventory management systems to oversee inventory control, order processing, shipping, and receiving activities.
• Reviewed pick orders, maintained inventory accuracy, prepared and packaged products for shipment, and coordinated the timely consolidation of domestic and international shipments.
• Worked with freight forwarders and carriers to manage import/export documentation and ensure compliance with shipping requirements.
• Monitored and analyzed key performance indicators (KPIs), including fulfillment accuracy, turnaround time, labor utilization, inventory accuracy, and shipping performance to drive continuous operational improvements.
• Identified process inefficiencies and implemented workflow improvements, warehouse layout enhancements, and cost-saving initiatives to increase productivity and reduce operating expenses.
• Collaborated with senior leadership to scale warehouse operations, support new client onboarding, and improve overall operational performance.
• Maintained a clean, organized, and safety-focused warehouse while ensuring compliance with company policies and operational standards.
• Managed relationships with UPS, FedEx, USPS, freight carriers, and courier services.
• Demonstrated strong leadership, problem-solving, organizational, and communication skills in a high-volume, customer-focused warehouse environment.

QUALIFICATIONS

• 5+ years of warehouse and logistics management experience in complex fulfillment environments.
• Extensive experience with kitting, returns and exchanges, quality control, picking, packing, and order fulfillment.
• Experience managing thousands of SKUs across multiple e-commerce accounts.
• Strong inventory management, logistics, and warehouse operations experience.
• Familiarity with WMS systems, shipping software, and e-commerce fulfillment platforms.
• 5S Certification preferred.