Warehouse Operations Manager

Warehouse Operations Manager

Responsibilities & Duties

Facility & Operations Management

• Support the Operations Manager in overseeing daily warehouse operations, including supervisors, staff, processes, and resources.
• Provide leadership coverage during supervisor or manager absences to maintain productivity and workflow.
• Help develop and implement operational strategies, policies, and procedures to improve efficiency and performance.
• Assist with recruiting, training, and supervising staff to ensure high performance standards.
• Monitor KPIs and operational metrics, identify improvement opportunities, and implement solutions.
• Support budget management and ensure cost-effective use of resources.
• Coordinate with sales, marketing, logistics, and other departments to align operational goals.
• Oversee inventory control, stock audits, and loss prevention to optimize turnover.
• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Resolve operational issues and customer concerns promptly and professionally.
• Promote a positive, team-oriented, continuous improvement culture.

Quality, Compliance & Safety

• Ensure adherence to quality standards, SOPs, and cGMP regulations.
• Work with the Quality team and complete training within the Quality Management System (QMS).
• Maintain warehouse safety, cleanliness, and proper working conditions.
• Support audit preparation and regulatory inspections.
• Enforce WHS procedures, incident reporting, and proper PPE usage.

Performance & Team Development

• Conduct regular team communications to set goals and action plans.
• Train, mentor, and develop warehouse staff.
• Collaborate cross-functionally to ensure delivery schedules and deadlines are met.

Skills & Qualifications

• Post-secondary education preferred.
• 8+ years of supervisory experience in a warehouse environment.
• Strong knowledge of warehouse best practices; OSHA knowledge preferred.
• Forklift license required.
• Experience with WMS systems and RF scanners.
• Dangerous Goods certification and pharmaceutical/cGMP experience preferred.
• Familiarity with quality management software is an asset.
• Ability to lift up to 25kg and work in PPE as required.
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint).