Accounts Receivable Specialist

We are seeking a Credit & Collections Representative to join a fast-paced, high-volume Accounts Receivable team. Reporting to the A/R Manager, this role will be responsible for managing customer accounts, supporting timely collections, resolving account issues, and building strong customer relationships. This is an excellent opportunity for someone who is organized, confident, customer-focused, and comfortable working in a high-volume environment where communication and follow-through are key.

What You’ll Do

• Manage a portfolio of wholesale and school-route customer accounts, helping ensure invoices are paid accurately and on time.
• Handle a high volume of inbound and outbound customer calls related to accounts, payments, balances, and account questions.
• Build and maintain positive relationships with customers while providing a high level of service.
• Follow up with customers regarding outstanding balances and work to resolve payment issues in a professional and timely manner.
• Research and resolve customer and account discrepancies, escalating issues when appropriate.
• Maintain accurate account information and documentation throughout the credit and collections process.
• Partner with internal teams to address customer concerns and facilitate timely resolution.
• Prioritize and manage multiple accounts and tasks in a fast-paced environment.
• Support the broader Accounts Receivable team with additional responsibilities and projects as needed.

What We’re Looking For

• Strong organizational skills with excellent attention to detail.
• Ability to effectively multitask, prioritize, and manage a high volume of activity.
• Excellent verbal communication and professional phone etiquette.
• Customer-focused approach with the confidence to communicate effectively with customers regarding account and payment matters.
• Detail-oriented, action-oriented, and process-driven work style.
• Strong problem-solving skills and the ability to take ownership of issues through resolution.
• Quick learner who can adapt to new processes, systems, and procedures.
• Confident, professional, and comfortable making and receiving frequent customer calls.
• Prior experience in Accounts Receivable, Credit & Collections, customer service, or a related environment is preferred.

Why This Opportunity?

• Join an established team in a high-volume Accounts Receivable environment.
• Take ownership of a portfolio of customer accounts and play a direct role in maintaining healthy cash flow.
• Build valuable experience across credit, collections, customer relationships, and accounts receivable operations.
• Work in a role that offers a strong blend of customer interaction, problem-solving, and financial operations.