AI & Transformation Product Manager

Role Summary

We are seeking to fill an AI & Transformation Product Manager role to help drive key company initiatives, including AI implementation, digitization, and workflow optimization. This is a high-impact, high-ownership role ideal for someone who thrives in fast-paced environments, enjoys relationship-oriented work, loves solving complex problems, and wants to see the immediate impact (both from a financial and mission lens) of their work. You will own the AI and transformation portfolio — setting priorities, governing delivery, and turning wins into repeatable enterprise playbooks — while working directly with senior leadership and functional leaders to execute joint initiatives and resolve operational issues.

This role sits at the intersection of AI innovation, strategy, operations, analytics, with significant visibility and opportunities for growth.

What You'll Need to Do

• Own the AI and transformation portfolio: set priorities, govern delivery, and turn wins into repeatable enterprise playbooks.
• Lead AI innovation initiatives across clinical, coordination, compliance, and administrative teams.
• Identify, map, and improve manual workflows through digitization, automation, and process redesign.
• Lead AI implementation by identifying use cases, coordinating pilots, tracking adoption, and documenting outcomes. Partner with leaders and general managers across the business to identify high-value transformation opportunities and turn them into scalable AI and automated solutions.
• Work with internal teams and vendors to implement digital tools, automations, dashboards, and AI-enabled workflows.
• Create and maintain SOPs, workflow guides, training materials, and implementation playbooks.
• Track project milestones, risks, dependencies, user feedback, and measurable impact.
• Support staff training, change management, and post-launch troubleshooting to ensure sustainable adoption.

Qualifications & Experience

• 2-4+ years of experience in consulting, startup operations, a tech firm, or product/project management
• Strong analytical skills with experience interpreting complex data and producing clear insights
• Experience with deploying AI solutions / applications in business workflow
• Experience preparing executive-ready presentations, memos, or external communications
• Demonstrated ability to influence and build trust with diverse stakeholders
• People management experience preferred
• Fluent in English; Mandarin (spoken) preferred, but not required