AR/Collections Specialist

Accounts Receivable / Collections Specialist

Industry: Transportation

Location: Garden City, NY 11530 (Fully Onsite)

Status: Full-Time, Exempt

Salary: Up to $65,000

About the Opportunity

A leading company in the transportation industry is seeking an Accounts Receivable / Collection Specialist to manage the AR lifecycle, drive timely collections, and maintain strong customer relationships. This role serves as a key liaison between customers and branch operations, balancing risk while supporting company financial goals.

Key Responsibilities

Collections Management

• Manage a multi-region collections portfolio via calls, emails, and invoice follow-up
• Develop strategies to reduce delinquency and minimize bad debt
• Prioritize high-dollar, high-risk, and aging accounts
• Negotiate payment plans and settlements; escalate accounts as needed

Dispute Resolution

• Own customer disputes from identification through resolution
• Partner with Billing, Sales, Project Managers, and Operations to resolve issues
• Track and communicate dispute status to customers

Account Reconciliation & Documentation

• Reconcile accounts using AR aging and payment history reports
• Resolve unapplied cash, short payments, and discrepancies
• Maintain accurate records in AR/collections systems

Communication & Reporting

• Serve as primary contact for customer AR inquiries
• Review and approve lien waiver requests
• Prepare AR aging reports and collection performance metrics
• Identify trends and process improvement opportunities

Qualifications

• Minimum 1 year of AR and/or Collections experience
• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred (equivalent experience considered)
• Construction, equipment rental, or industrial services experience strongly preferred
• Proficiency with ERP systems and Microsoft Excel
• Strong negotiation, analytical, and communication skills