Client Services Coordinator

MICHAEL M | Burbank, CA | Full-Time, In-Office

About MICHAEL M

MICHAEL M is a luxury fine jewelry house built on craftsmanship, innovation, and uncompromising standards. For over 18 years, we have partnered with premium retailers throughout the United States and built a reputation for exceptional design, quality, and service.

As we continue to grow, we are looking for a polished, personable, and highly organized Client Services Coordinator to join our team at our corporate office in Burbank, California.

The Role

The Client Services Coordinator will be one of the primary points of contact for our customers and retail partners.

We are looking for someone who genuinely enjoys speaking with people and knows how to create a great experience over the phone and through email. You should be professional, friendly, confident, patient, and comfortable helping customers with everything from placing an order to checking an order status or requesting a quote.

This position also plays an important role internally by processing orders, preparing quotes, maintaining accurate information, and following up with customers and team members.

Excellent communication and follow-through are essential to succeeding in this position.

Responsibilities

• Answer incoming phone calls in a professional, friendly, and helpful manner
• Assist customers and retail partners with questions, orders, quotes, product information, and order-status requests
• Prepare and provide quotes accurately and promptly
• Process customer and wholesale orders within our internal systems
• Review order information for completeness and accuracy
• Assist with basic invoicing and order-related documentation
• Respond to customer and retailer emails professionally and in a timely manner
• Proactively follow up on open questions, orders, quotes, and customer requests
• Communicate order updates and relevant information to customers
• Coordinate with Sales, Production, Shipping, Accounting, and other departments to resolve questions and keep orders moving
• Maintain organized and accurate customer and order records
• Help resolve customer concerns with professionalism and a solutions-oriented approach
• Provide general administrative and operational support as needed

The ideal candidate is:

• Professional, polished, personable, and confident over the phone
• Friendly and comfortable building relationships with customers
• An excellent written and verbal communicator
• Highly organized and detail-oriented
• Reliable with strong follow-through
• Comfortable handling multiple requests and priorities at the same time
• Able to communicate professionally through phone, email, and in person
• Comfortable learning new products, systems, and processes
• Proactive and willing to find answers rather than simply passing questions along
• Able to work effectively both independently and as part of a team

Qualifications

• 4+ years of experience in customer service, client services, sales support, account coordination, office administration, or a similar customer-facing role
• Experience handling professional phone and email communication
• Experience processing orders, preparing quotes, invoicing, or similar administrative responsibilities preferred
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Comfortable working with Gmail and other business software
• Strong computer and data-entry skills
• Bachelor's degree preferred, but not required
• Experience in jewelry or luxury goods is a plus, but not required

We are open to candidates from a variety of industries. We value strong communication, professionalism, organization, and the ability to learn above industry-specific experience.

Schedule

Monday through Friday

Full-Time, In-Office

Burbank, California

Compensation

Compensation will be based on experience and qualifications.