IT Help Desk Specialist

IT Help Desk Specialist | $50–$60/hr | Temp-to-Perm | San Ramon, CA

We are seeking an experienced IT Help Desk Specialist to join our team on a temp-to-perm basis. This position will provide Tier 1 and Tier 2 technical support to employees across the organization, troubleshooting a variety of hardware, software, application, and access-related issues. The ideal candidate has 2–3 years of hands-on IT support experience, strong customer service skills, and the ability to effectively troubleshoot and resolve issues in a fast-paced environment.

Responsibilities

• Provide responsive Tier 1 and Tier 2 technical support to employees, both in person and remotely.
• Serve as a primary point of contact for employees experiencing technical issues and provide clear, professional assistance.
• Diagnose, troubleshoot, and resolve issues involving Windows-based computers, applications, connectivity, user access, and general desktop technology.
• Provide day-to-day support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and related tools.
• Troubleshoot and support OneDrive and SharePoint, including file access, synchronization, permissions, and basic user issues.
• Support users with Adobe Acrobat and Bluebeam, including troubleshooting application functionality and document-related issues.
• Assist with onboarding and offboarding activities, including setting up equipment, applications, accounts, and access for new employees.
• Install, configure, and maintain software and basic hardware as needed.
• Manage and prioritize incoming help desk requests while ensuring issues are resolved within appropriate timeframes.
• Document troubleshooting steps, resolutions, and user interactions within the applicable ticketing or IT support system.
• Escalate complex or recurring technical issues to the appropriate IT team while maintaining ownership through resolution.
• Assist with maintaining IT equipment, workstations, peripherals, and other end-user technology.
• Provide basic guidance and training to employees on software, systems, and technology best practices.
• Partner with internal IT team members and other departments to identify recurring issues and improve the overall user experience.
• Maintain a high level of professionalism, responsiveness, and customer service when working with employees at all levels of the organization.

Qualifications

• 2–3 years of professional experience in an IT Help Desk, Desktop Support, IT Support Specialist, or similar role.
• Hands-on experience providing both Tier 1 and Tier 2 technical support.
• Strong experience supporting Windows-based operating systems and desktop environments.
• Proficiency with Microsoft 365, including common applications and user troubleshooting.
• Experience supporting OneDrive and SharePoint in an end-user environment.
• Experience troubleshooting and supporting Adobe Acrobat.
• Experience with Bluebeam is strongly preferred.
• Strong understanding of basic desktop hardware, software, networking, user accounts, and access troubleshooting.
• Ability to diagnose technical issues, identify root causes, and determine appropriate solutions or escalation paths.
• Experience working with a ticketing/help desk system and maintaining accurate documentation.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Excellent customer service skills and a patient, solutions-oriented approach to troubleshooting.
• Strong organizational skills and the ability to manage multiple support requests and competing priorities.
• Comfortable working independently while also collaborating with a broader IT team.
• Ability to work onsite Monday–Thursday in San Ramon, with Friday remote.
• Ability and willingness to commute to Palo Alto one day per week is a major plus.
• Reliable, proactive, and adaptable with a strong attention to detail.

Location: San Ramon, CA

Schedule: Monday–Thursday onsite; Friday remote

Compensation: $50–$60/hr

Employment Type: Temp-to-Perm