IT Helpdesk Technician Tier 1.5 (MSP)

IT Helpdesk Technician Tier 1.5 (MSP)

Location: Old Bridge, NJ

Work Model: Office based with occasional local client visits

Salary: $50,000 to $60,000 plus bonuses

MSP Experience: Required

Why This Role Is Worth a Look

We are a growing IT consulting and Managed Services Provider hiring an IT Helpdesk Technician Tier 1.5 to support small and mid sized business clients across Central New Jersey.

This is a strong fit for someone who enjoys hands on technical support, client communication, and learning in a fast paced MSP environment. You will handle Level 1 and Tier 1.5 tickets, support Microsoft 365, Windows 10 and 11, Active Directory, workstation setup, basic networking, and common end user issues.

The team is small, collaborative, and growing. You will have direct exposure to experienced technicians, regular performance reviews, bonus opportunities, and a path to keep developing toward Level 2 support.

What You Will Work On

• Provide Tier 1 and Tier 1.5 technical support for business clients across Central New Jersey

• Troubleshoot Microsoft 365, Windows 10, Windows 11, email, printers, applications, connectivity, and workstation issues

• Handle password resets, email forwarding, user access changes, and basic Microsoft 365 administration

• Support Active Directory tasks including password changes, printer additions, and basic user administration

• Prepare, unbox, transfer, and set up PCs and related equipment for client environments

• Assist with deployment of preconfigured SonicWall firewalls, Aruba switches, Datto wireless access points, and other client equipment

• Use RMM, ticketing, and documentation tools to track support work and client updates

• Escalate advanced issues to Tier 2 technicians with clear notes and troubleshooting steps

• Communicate professionally with clients and provide a strong customer service experience

• Support occasional local client visits for equipment delivery, setup, and basic onsite needs

What We Are Looking For

• Experience in help desk, desktop support, technical support, or a similar IT role

• MSP experience or experience supporting multiple client environments is required

• Basic Microsoft 365, Windows 10, Windows 11, and Active Directory experience

• Basic understanding of networking, servers, firewalls, switches, wireless, and connectivity troubleshooting

• Experience with RMM, PSA, or documentation tools such as N able, N Central, Autotask, IT Glue, or similar platforms

• Ability to handle standard IT support issues and escalate complex problems appropriately

• Strong customer service, communication, documentation, and problem solving skills

• Reliable, proactive, and comfortable working in a small team environment

• Willingness to complete fingerprinting and background checks required for client support

• Ability to commute to the Old Bridge, NJ area

Experience That Helps

• Exposure to SonicWall, Aruba, Datto, Microsoft 365, Active Directory, or workstation deployments

• Interest in certifications and continued technical growth

• Comfort supporting clients by phone, remote tools, email, and occasional onsite visits

Compensation and Benefits

• $50,000 to $60,000 salary

• Bonus opportunities

• Paid overtime for approved after hours or weekend work

• Health benefits

• Dental and Vision Insurance options

• PTO and sick days

• Paid holidays and floating holidays

• Mileage and toll reimbursement outside of normal commute

• Online certification training resources

• Performance and compensation reviews twice per year

• Annual bonus based on company performance

• Opportunity to grow with a small, expanding MSP team