RCI-NYSERDA-178 Front Desk Office Administrator - Albany, NY

The client is looking for a front-desk/office administrator to support Client’s Facilities team in Albany.

Office Administrator – Albany, NY

Client is seeking a Front Desk Office Administrator to manage reception, visitor support, calls, mail, and general administrative/facilities activities. The role will interact with visitors, internal staff, and the public while providing day-to-day support to the Facilities team.

Duration: 2 years

Location: Albany, NY

Systems: Outlook, Microsoft 365, SharePoint

Duties:

• Receiving guests at the front desk and guiding them through security protocols while on-site
• Accepting and delivering mail; processing UPS and FedEx transactions
• Directing calls and triaging requests
• Performing data entry and reporting as assigned
• Handling organization-wide announcements as it pertains to buildings and facilities
• Handling some kitchen organization, managing compost activities up to and including working with compost buckets
• Other duties as assigned that contribute to the key outcomes of the facilities team

Required Skills

• Prior front desk/reception experience
• Highly organized and detail-oriented
• Strong verbal and written communication
• Reliable and professional
• Experience dealing with public, visitors, and internal staff
• Ability to manage multiple requests and multitask
• Comfortable directing calls and triaging requests
• Data entry and basic reporting
• High School Diploma or equivalent

Desired / Preferred Skills

• Experience in a corporate office or facilities environment
• Experience handling mail, UPS/FedEx, and deliveries
• Visitor/security protocol experience
• Microsoft Outlook, Office 365, and SharePoint
• Experience with office announcements/communications
• Strong customer-service mindset
• Ability to support kitchen/compost and other office/facilities activities

Best candidate profile: Someone with reception/front-desk + office administration + customer service experience who is polished, dependable, organized, and comfortable being the first point of contact for visitors.