Rental Car Operations Subject Matter Expert

Rental Car Operations Subject Matter Expert – Training Assessment

Clarity Consultants is seeking an experienced Rental Car Operations Subject Matter Expert (SME) to support a comprehensive assessment of an organization’s learning and development function. This approximately three-month engagement will focus specifically on evaluating training from a rental car operations perspective, helping ensure that learning programs reflect the realities of frontline operations and support desired employee, customer, and business outcomes.

The consultant will work closely with a Learning Strategist who will lead the overall learning assessment, develop the final recommendations, and deliver the final deliverables. The Operations SME will bring deep industry knowledge to the engagement, participate in onsite discovery, evaluate how training translates to day-to-day operations, and provide insights that inform the Learning Strategist’s analysis and recommendations.

Key Responsibilities

• Serve as the rental car operations SME throughout the learning assessment, providing insight into frontline operations, location management, customer service, sales, and operational performance.
• Partner closely with the Learning Strategist to evaluate whether existing training effectively supports the knowledge, skills, and behaviors employees need to perform successfully.
• Participate in onsite interviews and discovery sessions with frontline employees, managers, trainers, and other stakeholders at multiple U.S. locations.
• Assess how training is applied on the job and identify gaps between formal training and actual operational practices.
• Evaluate differences in processes, employee behaviors, and training effectiveness across locations and regions.
• Review relevant onboarding, ILT, eLearning, digital learning, job aids, and other training resources from an operational perspective.
• Help identify whether training content accurately reflects current rental car processes, workflows, customer interactions, and performance expectations.
• Evaluate knowledge transfer and retention following training and identify operational factors that may be contributing to performance gaps.
• Provide insight into how training may affect key business outcomes, including customer experience, location performance, employee retention, operational efficiency, and revenue.
• Identify opportunities to standardize best practices, improve frontline performance, and better align training with operational needs.
• Provide findings, observations, and recommendations to the Learning Strategist for incorporation into the overall learning strategy assessment and final report.

Required Experience

• Significant hands-on experience in rental car operations is required.
• Strong understanding of frontline rental operations, including the customer rental experience, location processes, sales and service expectations, vehicle-related workflows, and day-to-day operational challenges.
• Experience in rental location management, regional operations, training, operational excellence, or a similar leadership capacity strongly preferred.
• Ability to evaluate employee performance and identify gaps between expected procedures and actual frontline behaviors.
• Experience working across multiple rental locations, markets, or regions is strongly preferred.
• Understanding of the operational metrics that drive rental car business performance, including customer satisfaction, revenue, productivity, employee performance, and retention.
• Experience participating in operational assessments, process improvement initiatives, training evaluations, or organizational change efforts is preferred.
• Strong interviewing and observation skills with the ability to gather meaningful insights from frontline employees and managers.
• Ability to synthesize operational observations and clearly communicate findings to a Learning Strategist and senior stakeholders.
• Strong consulting and communication skills, with the credibility to engage effectively with employees, operational leaders, and executives.

Formal instructional design or learning strategy experience is not required. The primary value of this role lies in deep expertise in rental car operations and the ability to help the Learning Strategist understand how learning and performance intersect in the field.

Role in the Final Deliverable

The Rental Car Operations SME will support, rather than own, the final learning strategy deliverable. The consultant will document operational findings, identify themes and performance gaps, and provide recommendations based on experience in the rental car industry.

The Learning Strategist will integrate these insights with the broader assessment of approximately 300 learning assets, onboarding, curriculum, learning technology, knowledge transfer, and business impact to develop the final assessment and recommendations for senior leadership.

Engagement Details

Start: September 2026

Duration: Approximately 3 months

Schedule: Consistent weekly hours with flexible working hours

Location: Primarily remote with required onsite discovery and interviews

Travel: Travel to multiple U.S. locations is required. Potential locations include Florida, Los Angeles, San Francisco, Las Vegas, Chicago, and Denver.

Clarity Consultants is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, orientation, gender identity, disability or protected veteran status.

About Us:

Clarity Consultants helps you take Talent Development objectives from vision to reality. Our elite L&D consultants deliver game-changing strategies and training. The world’s most forward-thinking companies trust Clarity to design, develop, and deploy learning programs that create more engaged and future-ready employees. For over 30 years, we’ve provided consulting talent for every element of learning and talent development including Needs Assessments, Learning Strategy & Planning, Instructional Design & eLearning Development, Training Facilitation & Delivery, Learning Technology Strategy & Support, Organizational Development & Change Management.

If the above opportunity is not a good fit for you and you are a learning and development or creative professional, visit https://jobs.clarityconsultants.com/ to join our talent network.

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