Service Supply Chain Operations Specialist

Job Title: Service Supply Chain Operations Specialist

Location: Cupertino CA – Hybrid

Contractor Duration: 6-12 months (Possibility for extension)

Job Summary

Contractor commodity manager supporting service supply chain across two key workstreams: post-ramp qualification (PRQ) project coordination and handson commodity management for display and touch module components.

This role requires someone who can operate independently across cross-functional teams, manage supplier relationships, and drive cost and supply outcomes with minimal ramp time.

Responsibilities

• Facilitate post-ramp qualification projects end-to-end, ensuring component transitions meet program milestones and quality requirements.

• Serve as the primary coordination point between GCM, Engineering Program

Management (EPM), and Service Supply Chain Engineering (SSCE) teams to track PRQ status, flag risks, and drive resolution.

• Maintain PRQ project trackers and provide regular status updates to stakeholders, ensuring deadlines are met and blockers are escalated promptly.

• Support qualification documentation, test result tracking, and approval workflows required for PRQ completion.

Commodity Management — Mac Touch Bar Module, iPhone Touch Module, Display Raw Materials

• Supply Management: Monitor supplier capacity, lead times, and delivery performance to ensure continuity of supply for assigned commodities.

Proactively identify and mitigate supply risks across the service supply chain.

• Vendor Management: Manage day-to-day supplier relationships, conduct business reviews, and drive supplier accountability on quality, delivery, and responsiveness commitments.

• Cost Management: Support cost negotiations, track pricing trends, and identify cost reduction opportunities, Maintain accurate cost files and support BOM cost reconciliation activities.

• Collaborate with Materials, Planning, Finance, and Engineering teams to align sourcing decisions with program requirements and financial targets.

• Support last-time-buy (LTB) assessments and end-of-life (EOL) transition planning for assigned commodities as needed.

Required Qualifications

• 3–5+ years of experience in supply chain, commodity management, orprocurement, preferably in consumer electronics or hardware manufacturing.

• Demonstrated experience managing supplier relationships — pricing negotiations, delivery performance, and capacity planning.

• Familiarity with NPI or post-ramp qualification processes in a hardware environment.

• Strong project coordination skills with the ability to track multiple workstreams, manage deadlines, and communicate status across cross-functional teams.

• Proficiency in Excel and supply chain planning tools (SAP, ERP systems, or equivalent).

• Strong written and verbal communication skills.

Preferred Qualifications

• Prior experience in ClientCare, service supply chain, or after-sales operations.

• Knowledge of display, touch module, or related electromechanical commodities.

• Experience with BOM management, cost modeling, or should-cost analysis.

• Familiarity with PRQ/qualification workflows and engineering change processes

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”