Customer Experience Manager, & Membership specialist

Company Description:

YLOH is a boutique Pilates and recovery studio located in Studio City, designed as a modern wellness sanctuary where movement, recovery, and elevated hospitality meet. Our space blends semi-private Reformer Pilates, heated infrared mat Pilates, and a curated recovery lounge featuring cold plunge, infrared sauna, and wellness amenities — all paired with a thoughtfully designed juice and coffee bar.

At YLOH, we believe the client experience is everything. From the moment someone walks through the door, our goal is to create an atmosphere that feels warm, refined, and intentionally designed for both physical transformation and personal restoration.

We are building a team that values hospitality, attention to detail, and genuine connection. Every guest should feel welcomed, supported, and inspired to return.

Role Description:

Client Experience & Membership Manager

We are seeking a polished, hospitality-driven professional to lead the front-of-house experience at YLOH. This role blends concierge-level service with membership sales and relationship building inside a boutique wellness environment.

As the first point of contact for our clients, you will set the tone for the entire studio experience — welcoming guests, guiding them through our services, and helping them find the membership or class experience that best fits their wellness goals.

This role is ideal for someone with a background in luxury retail, boutique hospitality, or high-touch client service who is confident in both building relationships and driving sales.

Key Responsibilites:

• Deliver a warm, polished, concierge-level welcome to every guest

• Guide new clients through studio offerings, memberships, and class packages

• Convert walk-in guests and trial clients into long-term members

• Support daily studio operations including check-ins and booking assistance

• Encourage add-on experiences such as recovery services and wellness bar offerings

• Maintain a beautiful, organized front-of-house environment

• Build strong relationships with members to increase retention and referrals

• Assist with follow-ups for new guests, missed classes, and membership opportunities

Ideal Candidate:

• Background in luxury retail, boutique hospitality, or high-end client service

• Comfortable discussing memberships, packages, and wellness offerings

• Confident, polished, and naturally personable

• Sales-minded with the ability to build authentic client relationships

• Highly organized and attentive to detail

• Passionate about wellness, movement, and hospitality