Host - Bell/Door Person

Host (Bell / Door Person)

The Fifth Avenue Hotel – New York, NY

The Fifth Avenue Hotel, an award-winning luxury destination, is seeking a Host (Bell / Door Person) to join our Guest Services team. Located in the heart of Manhattan, our hotel is a vibrant oasis featuring 149 beautifully appointed guest rooms, where exceptional service, striking design, world-class cuisine, and immersive cultural experiences come together to create something truly unforgettable.

At The Fifth, we invite our guests to experience the city as a flâneur—with curiosity, discovery, and inspiration at every turn.

Position Overview

As a Host (Bell / Door Person), you are the first and last impression of The Fifth Avenue Hotel. You will warmly welcome guests upon arrival, provide seamless assistance with luggage and transportation, and deliver thoughtful, anticipatory service throughout each guest’s stay. This role is integral to creating a gracious, polished, and memorable arrival and departure experience.

Key Responsibilities

Guest Arrival & Departure Experience

Warmly greet guests at the hotel entrance with genuine hospitality and professionalism

Assist guests with arrival and departure logistics, ensuring a smooth and welcoming experience

Coordinate transportation and support valet or car service arrangements as needed

Luggage Handling & Guest Support

Load, unload, and transport luggage with care and efficiency

Tag, store, and retrieve luggage accurately and securely

Escort guests to our reception desk, ensuring comfort and ease upon arrival

An Overview

Provide a thoughtful overview of hotel amenities, and services

Anticipate guest needs and offer assistance proactively

Guest Services & Deliveries

Deliver packages, amenities, and requested items to guest rooms promptly and discreetly

Assist with room changes and special requests with attention to detail

Operational Support

Maintain organization and cleanliness of the guest entrance and luggage storage areas

Stock and support operational needs when necessary

Local Knowledge & Guest Engagement

Maintain familiarity with local attractions, transportation options, and neighborhood highlights

Keep informational materials current and readily available for guests

Collaboration & Service Excellence

Partner closely with Front Office and Guest Services teams to ensure seamless service delivery

Maintain awareness of guest feedback and satisfaction metrics

Consistently contribute to enhancing the overall guest experience

Safety & Standards

Practice safe work habits and follow all safety guidelines

Adhere to hotel standards, policies, and procedures

Additional Responsibilities

Perform other duties as requested by leadership in support of the team and guest experience

Qualifications

High school diploma or equivalent preferred

Previous customer service experience required; luxury hospitality experience preferred

Strong interpersonal and communication skills with a polished, professional presence

Ability to remain composed and service-focused in a fast-paced environment

Work Environment

Flexible schedule required, including weekends, holidays, and varied shifts

Role requires extended periods of standing, walking, bending, and reaching

Ability to push, pull, and lift up to 50 pounds

Why Join Us?

The Fifth Avenue Hotel is more than a hotel—it is an experience. As a Host (Bell / Door Person), you will play a vital role in shaping each guest’s first impression, delivering refined, anticipatory service that reflects the spirit and elegance of our unique destination.