IT Manager (Digital Workplace Services)

This role would be contract to hire and hybrid to Lake Forest.

Purpose:

In this leadership role, you'll oversee the delivery, support, and continuous improvement of critical workplace technologies, including:

• Active Directory & Microsoft Entra ID
• Endpoint Management (Intune, SCCM, Autopilot)
• Identity & Access Management
• Workstation Lifecycle Services
• Digital Workplace & Productivity Technologies
• Managed Service Provider Relationships

Responsibilities:

• Lead the day-to-day operations of Digital Workplace services, ensuring secure, reliable, and efficient technology delivery.
• Oversee and support Active Directory, Microsoft Entra ID, endpoint management, workstation lifecycle services, and workplace productivity technologies.
• Manage relationships with managed service providers, driving service excellence, accountability, and continuous improvement.
• Drive endpoint security, compliance, vulnerability remediation, and identity access management best practices.
• Lead Digital Workplace projects, technology implementations, process automation efforts, and service improvement initiatives.
• Develop operational metrics and reporting to measure service quality and performance.
• Provide leadership and direction to technical resources and vendor partners while fostering a culture of collaboration, accountability, and operational excellence.

Qualifications:

• Bachelor's degree in IT, Computer Science, Engineering, or related field (or equivalent experience)
• 6+ years of IT infrastructure or operations experience
• 2+ years leading technical teams, vendors, or managed service providers
• Experience with Active Directory, Microsoft Entra ID, Intune, SCCM, and ITIL-based environments
• Microsoft Entra ID / Azure Certifications preferred
• Microsoft Endpoint Administrator Certification preferred
• ITIL Foundation Certification preferred
• ServiceNow Experience

Pay: 60-70/hr