Luxury Jewelry and Swiss Watches Sales Consultant

Luxury Sales Consultant

About Us

Roman Jewelers is a family-owned, high-end retail jeweler in Bridgewater, NJ, specializing in fine diamonds, luxury brands, Swiss watches, and exquisite custom design work. We have built our reputation on a foundation of trust, emotional connection, and master craftsmanship. We are looking for a sophisticated sales professional who wants to escape the transactional corporate retail world and build a meaningful, lucrative career.

We celebrate life’s most meaningful moments with our customers. For over three decades, we have provided our community with an extraordinary experience, offering top world-class diamonds, bridal and fashion jewelry, Swiss watches, and custom designs. Our success is built on an unwavering commitment to quality, a sophisticated and warm environment, and deeply rooted relationships with our clients.

We do not just sell jewelry; we create experiences, build trust, and become a part of our clients' family stories for generations.

The Role

We are seeking a poised, articulate, and highly motivated Luxury Sales Consultant to join our elite team. In this role, you will be a trusted advisor and a brand ambassador. You will guide clients through significant emotional purchases, cultivate lifelong relationships through meticulous clienteling, and deliver a seamless, elevated service experience that aligns with our reputation.

Key Responsibilities

• Master the Art of Clienteling: Proactively build, maintain, and grow a personal book of business. Utilize consistent, thoughtful follow-up (via phone, email, text, and handwritten notes) to celebrate client milestones, announce new collections, and invite preferred clients to exclusive in-store events.
• Build Unwavering Trust: Engage with clients warmly and authentically. Actively listen to discover their unique stories, preferences, and needs, with every recommendation feeling deeply personal and never transactional.
• Deliver an Elevated Experience: Provide a warm, sophisticated, and high-touch hospitality experience from the moment a guest walks through our doors to the final presentation of their purchase.
• Demonstrate Fine Jewelry Expertise: Guide clients seamlessly through the nuances of diamonds, precious gemstones, custom design processes, and luxury timepieces with confidence and clarity.
• Collaborate on Custom Designs: Partner closely with our master artisans and custom design team to bring our clients’ unique visions to life.
• Maintain Store Excellence: Ensure the sales floor, showcases, and visual merchandising meet the highest standards of luxury presentation daily.

Qualifications & Skills

• Luxury Experience Required: Minimum of 2–3 years of proven success in high-end luxury retail, fine jewelry, bridal styling, or a high-touch, adjacent luxury industries(e.g., luxury hospitality, student education, premium real estate, high-end bridal stylists, high-end automotive).
• Proven Clienteling Success: A track record of building long-term customer relationships and successfully managing a client portfolio to drive repeat business.
• Exceptional Communication: Impeccable verbal and written communication skills, with a natural ability to connect with diverse and affluent clientele.
• Emotional Intelligence: A high degree of empathy, active listening skills, and the intuition required to handle emotional, high-ticket purchases (such as engagement rings or milestone anniversary gifts).
• Professional Presence: Poised, polished, and professional demeanor that naturally reflects our brand’s standards.
• Gemological Credentials: GIA coursework or certification (AJP, Graduate Gemologist) is highly desirable, but a passion for continuous learning is a definite must.

What We Offer

• Highly competitive base salary plus an attractive commission structure with uncapped earning potential.
• A supportive, professional, and sophisticated working environment.
• Ongoing professional development, including in-store training combined with industry and gemological training.
• Generous employee discounts and benefits package.
• ided.