Personal Lines Insurance Account Executive

About the role

As a Personal Lines Insurance Account Manager, you’ll be the primary day-to-day contact for a book of personal lines clients, handling all aspects of policy servicing, renewals, and client communication. You’ll work closely with producers and carrier partners to place, maintain, and improve coverage while delivering a high-touch client experience.

This is a hybrid position: team members work in the office 2-3 days per week for collaboration, training, and client or carrier meetings, and may work remotely the remaining days.

Compensation range: $80,000-$100,000

Key responsibilities

• Manage an assigned book of personal lines accounts (home, auto, umbrella, and related coverages), serving as the main point of contact for clients.
• Handle day-to-day service requests including coverage questions, billing inquiries, ID cards, mortgagee changes, and evidence of insurance
• Process policy changes, endorsements, cancellations, reinstatements, and new business in accordance with agency and carrier guidelines.
• Review new and renewal policies for accuracy in rating, coverage, forms, and documentation; request corrections as needed.
• Proactively manage renewals by reviewing coverage, identifying gaps or improvements, remarketing when appropriate, and preparing renewal summaries or proposals.
• Assist clients with claim reporting and follow-up, coordinating with carriers to help ensure timely and fair resolution.
• Maintain accurate, organized electronic files and documentation of all client interactions in the agency management system.
• Identify and pursue rounding and cross-sell opportunities (e.g., umbrellas, valuables, flood, personal articles, or referrals to other departments), in partnership with producers.
• Stay current on carrier products, underwriting appetite, and market trends to provide informed recommendations to clients.
• Adhere to agency procedures, E&O best practices, and applicable state insurance regulations in all servicing activities.

Qualifications

• 1-5 years of personal lines insurance agency or carrier experience in a client-service or account management role preferred.
• Active license in Illinois is required.
• Experience working in Epic or a similar platform.
• Solid understanding of standard personal lines coverages, policy forms, and underwriting guidelines.
• Strong written and verbal communication skills, with the ability to explain coverage and options in clear, client-friendly language.
• High attention to detail, organization, and follow-through in a fast-paced, multi-tasking environment.
• Customer-focused mindset with a track record of building and maintaining positive client relationships.

Work environment and schedule

• Hybrid schedule with 2-3 in-office days per week (standard business hours) for collaboration, training, and meetings, and remote work available the remaining days.
• Professional, team-oriented office environment with an emphasis on service, integrity, and long-term client relationships.
• Occasional need to adjust hours during peak renewal periods or to support urgent client needs.

What we offer

• Competitive salary commensurate with experience
• Opportunity to earn additional commission on any new business you choose to produce; production is encouraged but never required for this role.
• Comprehensive benefits package (medical, dental, vision, paid time off, and retirement plan) available to full-time employees.
• Support for continuing education, carrier training, and professional development, including licensing and designation support where applicable.
• Opportunity to grow within a mid-size, independent brokerage where your ideas and contributions are visible and valued.

Who we are

• Byrne, Byrne and Company is a privately held insurance brokerage and consulting firm that focuses on commercial property & casualty, employee benefits, and personal lines coverages. Our primary objective has remained unchanged since 1898: to offer personalized service at an exceptionally high level. We are a regional firm that provides the resources and capabilities of a national broker with the service-minded accessibility of a local agency.

If this sounds like the right next step for you, please submit your resume (and brief cover note, if desired) outlining your relevant experience and licensing status.