Senior Manager Ecommerce

About Us

We are a growing consumer products company with approximately $2 million in annual sales, selling through multiple online channels including Shopify, Amazon, Walmart Marketplace, eBay, and Wayfair. We are looking for a hands-on Senior E-commerce Manager who can take ownership of our online business, identify growth opportunities, and help scale our revenue.

Position Summary

The Senior E-commerce Manager will be responsible for managing and growing all aspects of our online sales channels. This role requires someone who combines strategic thinking with hands-on execution and has experience managing marketplace operations, digital marketing, merchandising, and e-commerce analytics.

Responsibilities

• Own the day-to-day performance of Shopify, Amazon, Walmart Marketplace, eBay, and Wayfair.
• Develop and execute strategies to increase online revenue and profitability.
• Optimize product listings, titles, images, keywords, and content across all marketplaces.
• Improve conversion rates and customer experience on the Shopify website.
• Manage promotions, pricing strategies, coupons, and seasonal campaigns.
• Oversee inventory availability and coordinate with operations to prevent stockouts and overselling.
• Monitor marketplace health metrics, seller performance, customer reviews, and account compliance.
• Manage email marketing campaigns, customer retention initiatives, and loyalty programs.
• Work with advertising agencies or directly manage Amazon Ads, Google Ads, Meta Ads, and marketplace advertising.
• Analyze sales performance, traffic, conversion rates, advertising results, and customer behavior to identify growth opportunities.
• Create weekly and monthly reports with actionable recommendations.
• Research competitors, pricing trends, and new marketplace opportunities.
• Implement automation and AI tools to improve efficiency and support business growth.

Qualifications

• 5+ years of e-commerce management experience.
• Strong hands-on experience with Shopify.
• Experience managing Amazon Seller Central.
• Experience with Walmart Marketplace, eBay, and Wayfair is strongly preferred.
• Knowledge of marketplace SEO, catalog management, and listing optimization.
• Experience with inventory management and order fulfillment processes.
• Strong understanding of Google Analytics, Excel, and reporting tools.
• Experience with Klaviyo or another email marketing platform.
• Excellent analytical, organizational, and communication skills.
• Self-motivated, detail-oriented, and comfortable working in a fast-paced, growing company.

Marketplace Account Management & Compliance

• Own the health and performance of all marketplace accounts, including Amazon, Walmart Marketplace, eBay, and Wayfair.
• Monitor and maintain excellent account health metrics, including Order Defect Rate (ODR), Late Shipment Rate, Valid Tracking Rate, On-Time Delivery Rate, Cancellation Rate, and other marketplace performance standards.
• Ensure compliance with all marketplace policies and seller requirements to prevent account warnings, listing suppressions, or suspensions.
• Proactively resolve policy violations, customer complaints, A-to-Z claims, chargebacks, returns, and performance notifications.
• Manage catalog quality by maintaining accurate product listings, images, attributes, pricing, and inventory across all marketplaces.
• Coordinate with customer service, warehouse, and operations teams to quickly resolve issues that could negatively impact seller performance.
• Develop and implement processes that improve marketplace efficiency, customer satisfaction, and operational excellence.
• Serve as the primary point of contact for marketplace escalations and account-related issues.
• Continuously monitor marketplace updates, policy changes, and new selling opportunities to ensure the business remains compliant and competitive.

Required Experience

• Demonstrated experience successfully managing and maintaining healthy seller accounts on Amazon Seller Central, Walmart Marketplace, eBay, and Wayfair.
• Proven track record of resolving account health issues and maintaining high seller performance metrics.
• Strong understanding of marketplace policies, compliance requirements, listing optimization, and catalog management.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Increase total online revenue
• Improve gross profit margin
• Increase Shopify conversion rate
• Grow Amazon and marketplace sales
• Improve Average Order Value (AOV)
• Increase repeat customer rate
• Maintain marketplace account health and customer satisfaction
• Improve advertising return on ad spend (ROAS)
• Reduce inventory stockouts and listing errors

Compensation

• Competitive salary based on experience - $90k–120k
• Performance-based bonus tied to revenue and profitability goals - To be discussed at the job interview
• Paid time off and benefits
• Opportunity to grow into a Director of E-commerce role as the company expands