Tonkean Support Engineer

Job Title: Tonkean Support Engineer

Location: Chicago, IL (Onsite)

Duration: Fulltime

Job Description:

Must Have Technical/Functional Skills

• Experience working with Tonkean Platform administration and support.

• Understanding of workflow automation and process orchestration concepts.

• Experience with REST APIs, JSON, and integration troubleshooting.

• Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.

• Familiarity with Microsoft Teams, Outlook, and collaboration platforms.

• Strong incident management and problem-solving skills.

• Knowledge of Agile methodology and ITIL processes.

Roles & Responsibilities

• Provide L1/L2/L3 support for Tonkean applications and workflows.

• Monitor Tonkean solutions, modules, workflows, and integrations.

• Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.

• Analyze incidents, identify root causes, and implement permanent fixes.

• Support business users during UAT, production deployments, and hypercare phases.

• Maintain workflow documentation, knowledge articles, and SOPs.

• Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.

• Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.

• Manage user access, security roles, and governance controls.

• Perform release validation and production migration support.

Generic Managerial Skills, If any

• Strong analytical and problem-solving skills

• Multi-tasking ability with limited supervision

• Mentoring capabilities

• Quick learner and self-starter

• Excellent customer service, interpersonal, communication and team collaboration skills

• Able to understand and adhere to change management procedures and internal guidelines.