Weekend Reservations & Guest Relations Specialist

Weekend Reservations & Guest Relations Specialist

Santa Barbara, CA | Part-Time | Saturdays & Sundays, 12:00 p.m. – 5:00 p.m.

About Wanderlust Luxury Rentals

At Wanderlust Luxury Rentals, we believe your time in Santa Barbara should feel like coming home—if home came with sweeping views, thoughtfully curated design, and personalized care at every turn. We specialize in elevated stays and trusted property management across Montecito, Santa Barbara, Carpinteria, and beyond, delivering five-star service for discerning guests and homeowners alike. Our boutique approach means we are hands-on, highly responsive, and committed to creating exceptional experiences from the first inquiry through check-out.

We're looking for someone who shares our passion for hospitality, thrives in a fast-paced environment, and genuinely enjoys creating exceptional guest experiences.

Position Overview

The Weekend Reservations & Guest Relations Specialist is responsible for providing outstanding guest service throughout the reservation process and supporting guests during their stay. This role serves as the primary weekend point of contact for guest inquiries, reservations, and guest support, while working closely with our operations, housekeeping, and maintenance teams to ensure every stay reflects the Wanderlust standard.

Responsibilities

• Respond promptly and professionally to guest inquiries across multiple booking channels.
• Manage reservations, modifications, cancellations, and guest communications throughout the weekend.
• Deliver five-star guest service before, during, and after each stay.
• Coordinate guest arrivals, departures, concierge services, and special requests.
• Assist with weekend guest issues and work collaboratively with the operations and maintenance teams to resolve concerns quickly.
• Maintain accurate reservation details and guest information within our property management software.
• Monitor reservation activity and communicate important updates to the team.
• Provide local recommendations and personalized service to enhance the guest experience.
• Assist with property inspections as needed to help maintain Wanderlust's quality and hospitality standards.
• Help maintain our exceptional online reviews and guest satisfaction scores.
• Uphold Wanderlust's luxury hospitality standards in every guest interaction.

Qualifications

• Hospitality, hotel, vacation rental, or luxury customer service experience preferred.
• Experience with Guesty or a similar property management system is a plus.
• Exceptional written and verbal communication skills.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask, prioritize, and remain calm under pressure.
• Professional, polished, and service-oriented.
• Comfortable learning new technology and hospitality software.
• Reliable and available to work every Saturday and Sunday from 12:00 p.m. to 5:00 p.m.

Compensation & Benefits

• $25.00 per hour
• Business mileage reimbursement at the current IRS mileage rate.
• Opportunities for growth within a locally owned luxury hospitality company.
• Beautiful office in Montecito, CA.
• Supportive, collaborative team environment.

What We're Looking For

The ideal candidate genuinely enjoys taking care of people. They anticipate guest needs before they're asked, communicate proactively, remain calm under pressure, and understand that luxury hospitality is all about the details. They take ownership, solve problems independently, and are committed to delivering an experience that exceeds expectations every time.

If you're passionate about hospitality and want to be part of a locally owned, luxury-minded company that values excellence, integrity, and personalized service, we'd love to meet you.