Bartender

Key Responsibilities:

• Customer Service:
• Greet customers promptly, take drink orders, and offer recommendations based on their preferences.
• Ensure customers are satisfied with their drinks and experience, addressing any concerns or issues promptly.
• Engage with guests in a friendly and professional manner, creating a warm and inviting atmosphere.
• Maintain knowledge of the bar menu and any daily specials to provide recommendations.
• Drink Preparation:
• Prepare and serve alcoholic and non-alcoholic beverages, including cocktails, beer, wine, and mixed drinks.
• Ensure drinks are made to specification and served in a timely manner.
• Follow proper drink recipes, garnishing, and presentation standards.
• Use of Ticket System:
• Work with the Ventrata and Toast ticket system to process customer orders accurately.
• Scan items through Ventrata and ensure all drinks and menu items are logged properly into the Toast POS system.
• Communicate with the barback and kitchen staff to ensure smooth order fulfillment and timely service.
• Monitor orders and adjust to high-demand periods, ensuring efficiency and accuracy.
• Stocking and Inventory:
• Ensure the bar is fully stocked with alcohol, mixers, garnishes, and supplies by checking inventory levels regularly.
• Assist in restocking during shifts and inform the bar manager when supplies need to be replenished.
• Properly store and label bottles and ingredients to keep the bar organized and accessible.
• Cash Handling and Payment Processing:
• Accurately process payments through the Toast system, including cash, credit/debit cards, and mobile payment options.
• Provide correct change and ensure receipts are provided to customers.
• Handle tabs efficiently, closing out checks when appropriate.
• Cleaning and Maintenance:
• Maintain cleanliness and organization of the bar area throughout the shift, including wiping down surfaces and ensuring glassware is clean.
• Take care of glassware and bar equipment, ensuring it’s sanitized and ready for use.
• Clean up spills, broken glass, and keep the bar area free of clutter to ensure a safe work environment.
• Perform opening and closing duties as required, such as restocking, cleaning, and setting up the bar for the next shift.
• Teamwork and Communication:
• Collaborate with fellow bartenders, barbacks, and other staff to ensure smooth operations.
• Communicate effectively with other team members to ensure customer orders are fulfilled in a timely manner.
• Help train and mentor new bartenders or staff members when needed.
• Health & Safety Compliance:
• Ensure that all alcohol is served responsibly and in compliance with local liquor laws.
• Follow all company policies and procedures for health and safety, including checking IDs and adhering to proper sanitation practices.
• Adhere to alcohol serving limits, ensuring customers are not overserved.
• Special Events and Promotions:
• Participate in special events, promotions, and themed nights as needed.
• Promote and upsell drinks, specials, or merchandise in a friendly and respectful manner.