Deployment Strategist

About the Company

We’re working with a Series A business that’s locked in $30M in funding and backed by S-tier VCs. One founder has already had an exit before, and the cofounder was an early hire at Ramp, so the bar is definitely high. They’re building voice-first AI products in healthcare, focused on a part of the market that is still way more manual than it should be. Worth noting they’re growing quickly too, already at 7 figure ARR, 200+ customers, and looking to add around 10 people before year end.

About the Role

The FDE owns the technical build. This role owns everything around it: discovery, rollout planning, stakeholder buy-in, change management, executive communication, QBRs, and expansion. You'll work within the agency and build trust at every level, from the executives to frontline staff. The goal isn't a clean launch, it's a workflow the customer can't imagine operating without.

What Success Looks Like

• The executives treat our client as an operating partner, not a vendor
• Adoption spreads branch by branch because early results prove the value
• Staff keep using the workflow after the launch team is gone
• QBRs drive real decisions on alignment, expansion, and product direction
• Lessons from your first account shape the playbook for future ones

What You'll Do

• Run hands-on discovery: shadow staff, talk to managers, trace how work and escalations actually move
• Map stakeholders and sequence the rollout
• Run the executive working group: agendas, decisions, accountability
• Stay on as primary point of contact post-launch, resolving issues before they reach the FDE
• Own the QBR: data, narrative, and expansion case
• Lead training and change management so adoption sticks
• Turn recurring friction into concrete product input

What We're Looking For

• 3-5 years in implementation, deployment, customer success, engagement management, or consulting
• Comfortable in technical conversations without being the engineer
• NYC-based, travel as needed

What's Offered

• Competitive base plus meaningful equity with an equipment stipend
• Time off as needed
• Daily lunch and dinner on long nights
• Luxury NYC gym membership
• Happy hours, poker nights, and builder events plus office snacks and perks