Home Exterior Repair Project Manager

JOB OVERVIEW:

Identify and appropriately either self-assign or assign to crew new repair opportunities. Provide a detailed inspection and estimate to homeowners for new repair work. Follow-up and close repair opportunities.

Identify larger opportunities for full replacement projects and refer to sales department. Procure materials, manage crews, oversee project completion, support field operations.

KEY RESPONSIBILITIES:

Leadership

• Coordinates, crew members, and materials to ensure adherence to project timelines, quality standards, and budgetary guidelines.
• Manages and tracks project budgets, including material costs, labor expenses, and other project-related expenditures.
• Oversees the preparation of project schedules, allocates resources, and tracks project progress using project management software and tools.
• Sets expectations for project instructions and commitments to customers.
• Manage internal teams to ensure smooth project execution and timely completion.
• Sources and negotiate contracts with subcontractors and suppliers, ensuring competitive pricing and adherence to project specifications.
• Manages ensuring the resolve of worksite problems or scheduling issues.

Quality Control

• Manage suppliers to ensure materials are delivered to project sites and deliveries are sent out.
• Ensures that assigned repair teams have the necessary equipment and materials for project work and to meet project deadlines.
• Establishes and adjusts work sequences to meet project schedule, using knowledge of capacities of equipment and assigned project managers and crew members.
• Communicate with customers to ensure satisfaction with ongoing and previous projects.
• Collaborate with the sales team to review project requirements, evaluate feasibility, and provide accurate cost estimates and proposals to clients.

Customer Relationships

• Set high expectations for repair team to create positive rapport with homeowners throughout the project and ensure crew members inspire confidence and trust.
• Assists on-site teams in responding to and resolving customer concerns.
• Serve as the escalation point-of-contact for customers and assist in keeping them informed of work progress.

REQUIREMENTS:

• 5+ years of relevant experience in the construction industry, preferably roofing, siding and general residential construction.
• 1-2 years of leadership and project management experience preferred.
• Strong organizational, multitasking, and time-management abilities.
• Excellent communication skills and comfort working in a fast-paced environment.
• Proficiency in CRM, scheduling systems, and Microsoft Office (especially Excel and Outlook).
• Ability to handle financial transactions and maintain detailed payment tracking.