Strategic Account Executive

In 2004, Acrelec revolutionized the restaurant industry by pioneering the self-order kiosk with McDonald’s in France. Since then, we design and develop software and hardware solutions that aim to enhance the in-store customer experience and automate the store’s operations.

Acrelec also pioneered ‘click and collect’ within the retail industry and maintains a robust portfolio of retail products.

Our mission is to automate and enhance brick-and-mortars stores through brand digitalization via deeply integrated solutions that provide unique experience to the end-users and simplify the operators’ mission.

So far, Acrelec counts nearly 100,000 kiosk installations around the world in 70 countries, has 2 manufacturing plants and over 110 software developers. Our North American Headquarters is in Pittsburgh, Pa with our Global Innovation Center based in Chicago’s West Loop.

Role Description

We are seeking a highly motivated and experienced Strategic Account Executive to join our team! The Strategic Account Executive plays a critical role in nurturing, maintaining, and expanding relationships with our key clients in the Food and Beverage sector. This position requires a blend of sales acumen, account management skills, and technical knowledge to effectively understand and address the needs of our clients. This role reports to the Vice President of Sales and Partnerships, with the head office located in Pittsburgh, Pennsylvania. This position will ideally based in Chicago but open to other locations for the right candidate. Travel will be required.

Duties/Responsibilities

Client Relationship Management: To cultivate and maintain a fruitful partnership with existing clients, serving as primary point of contact for them into the business.

Account Growth: To develop and implement strategic account plans to drive growth opportunities within your slate of accounts – including new product introductions.

Technical Consultation: To utilize your understanding of our technology solutions to provide a consultative approach in day-to-day client management – supported by a team of technical resources.

Market Analysis: To stay abreast of industry trends, market developments, and competitor activities – to inform strategic decision-making and identify opportunities for business growth.

Contract Negotiation: To lead contract negotiations with clients, ensuring terms and conditions that align with their need and our objectives.

Collaboration: To work closely with internal teams (product, operations, finance, logistics…) to ensure seamless delivery of solutions and services to clients, driving satisfaction.

Required Skills/Abilities

· Excellent verbal and written communication skills.

· Experience in working with and managing client C-Suite.

· Extensive knowledge of sales and account management processes.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Proficient with Microsoft Office Suite or related software.

· Strong technical aptitude with the ability to understand and articulate technology solutions.

· Strategic thinker with the ability to develop and execute account plans, driving revenue growth.

· Ability to thrive in a fast-paced, dynamic environment and manage multiple accounts effectively.

Education and Experience

· Bachelor’s degree or equivalent years of work experience, required.

· Two to five years of experience Food and Beverage (QSR) Sales, required.

· Two years of experience in Food and Beverage (QSR) tech Sales, preferred.

Travel Requirements

· Client and Tradeshow travel required, up to 30% - reviewed quarterly as required.