AR & Collections Specialist

Position Title: AR & Collections Specialist

Location: Office (Westlake Village, CA)

Type: In Office with potential to Hybrid

Department: Finance & Accounting

Reports To: Controller

Pay: $24-$28/hour

Company Description

Salon Republic offers a modern, innovative space for independent beauty professionals to thrive by licensing salon studios, making it easy and affordable for beauty professionals to start their own business. With a variety of studio sizes and pricing options, plus supportive amenities including on-site support from experienced salon managers, beauty professionals can focus on operating their business and serving their clients.

Job Description

The AR & Collections Specialist is responsible for managing the accounts receivable process related to past-due licensee balances and collection of balances. This role monitors weekly AR reports, initiates outreach to resolve outstanding amounts, and partners with internal teams to ensure timely and accurate collection activities. The ideal candidate is detail-oriented, professional in communication, and able to navigate sensitive conversations with tact.

Key Responsibilities

· Review weekly AR reports to identify past-due accounts requiring follow-up.

· Initiate outreach to licensees by phone, email, and written correspondence to resolve outstanding balances.

· Actively work with licensees to collect balances.

· Validate balances due for accuracy as needed.

· Track status of all collection activities, maintaining accurate notes and documentation

· Collaborate with internal partners (Operations & Accounting) when additional background or support is needed to resolve disputes or escalations.

· Own payment plans and follows up on any deviations.

· Monitor adherence to payment plans and follow up on any deviations.

· Prepare weekly summaries of collection efforts, outcomes, and trends.

· Prepare, provide, monitor, and respond to escalated/third party collections activity.

· Support AR reconciliation and reporting needs for the Accounting team.

· Provide excellent customer service while upholding company policy and financial expectations.

Qualifications

· 1–3 years of experience in collections, accounts receivable, billing, or a related function.

· Strong verbal and written communication skills, with the ability to handle challenging conversations professionally.

· High level of accuracy, organization, and attention to detail.

· Ability to manage multiple accounts simultaneously and prioritize follow-up.

· Familiarity with AR systems, CRM tools, and accounting platforms preferred.

· Comfortable working both independently and collaboratively.

Competencies

· Professionalism and discretion

· Persistence and follow-through

· Data accuracy and documentation discipline

· Problem-solving and judgment

· Service-oriented communication and de-escalation