AR Collection and CAM Reconciliation Specialist

Founded in 1995, Pine Tree is the premier owner and operator of open-air shopping centers in the US with over 85 shopping centers totaling 17 million square feet and $3.4 billion of assets under management. With decades of expertise in retail real estate, we are guided by core values of collaboration, trust, diligence, and empathy to optimize and grow our portfolio through elevated, insightful, and value-driven solutions for our stakeholders. Pine Tree is an equal opportunity employer.

Summary of Position

Pine Tree is seeking to add an Accounts Receivable Collection and CAM Reconciliation Specialist who will be primarily responsible for maximizing tenant revenue through tenant engagement for Common Area Maintenance (CAM), Real Estate Tax, Insurance billings, and reconciliations as provided for in lease documents. Monitor and reconcile eligible costs, proportional allocations between tenants, necessary billing, analysis, and reporting. The Collections Specialist will be responsible for managing and executing collection activities to ensure timely recovery of outstanding balances while maintaining positive relationships with tenants.

Responsibilities

• Assist in monthly collection efforts
• Contact tenants (via email and phone) to follow up on overdue accounts and arrange payment plans as needed
• Monitor and manage accounts receivable aging reports to prioritize collection efforts
• Provide annual CAM, Tax, and Insurance tenant billings via Yardi Voyager accounting software
• Identify and abstract information into Yardi tenant build-outs and calculations
• Handle questions related to reconciliations and provide backup and analysis
• Investigate and resolve payment discrepancies or disputes professionally
• Maintain accurate records of collection activities and communications
• Collaborate across departments to address issues and ensure client satisfaction
• Prepare regular reports on collection status and performance metrics
• Assist in communication efforts and act as liaison with collection agencies
• Adhere to company policies and regulatory requirements in all collection activities

Desired Skillsets & Qualifications

• 2+ years of Operating Expense Reconciliations
• 2+ years of Commercial Real Estate Experience
• 1+ years of Accounts Receivable collections experience strongly preferred
• Experience and clear understanding of lease language and ability to interpret lease language to calculate reconciliations
• Experience working with accounting systems; Yardi a plus
• Strong verbal and written communication skills
• Detail-oriented with strong organizational and follow-up skills
• Ability to prioritize workload and manage multiple accounts effectively
• Strong attention to detail, a high level of professionalism, and appropriate timeliness
• Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook, Teams) and open to learning new relevant software when needed.
• Demonstrated ability to work both independently and contribute as part of a team

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Compensation + Benefits

• Salary Range: $65,000-$75,000 including a market-based, discretionary year-end bonus.
• Additional benefits include medical, dental, vision, life insurance, and long-term disability insurance.