Collections Specialist

We are working with a rapidly growing Real Estate firm who is looking for a Collections Specialist to join their team. The ideal candidate has 2+ years of experience within Residential real estate. Please apply if this role interests you, the client is moving very quickly!!

Relevant Responsibilities:

• Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary.
• Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices.
• Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner.
• Serve as a primary point of contact for tenant inquiries related to payments, and account balances; provide excellent customer service while maintaining professionalism and confidentiality.
• Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third party collections agencies to maximize recovery.