Director of Mortgage Operations & Product Strategy

Director of Mortgage Operations & Product Strategy

💰 $150K–$300K annually, depending on experience and scope

📍 Cupertino, CA | Full-Time | 100% On-Site | 5 Days/Week

This is a unique opportunity for someone who can combine mortgage operations leadership with product strategy and business growth. The Director will have significant influence over how the platform scales, from improving day-to-day loan execution to expanding lender relationships and mortgage products.

What You'll Own:

• Lead the end-to-end mortgage pipeline from application through processing, underwriting, closing, funding and post-closing
• Improve turn times, pull-through, closing efficiency, productivity and operational controls
• Build scalable SOPs, KPIs, SLAs and quality-control processes
• Lead and develop the mortgage operations team
• Evaluate and expand conventional, jumbo and non-QM products
• Develop and manage wholesale lender relationships
• Monitor lender pricing, guidelines, overlays and market changes
• Identify new products and lending solutions based on borrower demand
• Partner with sales, underwriting, processing, marketing, technology and executive leadership
• Help improve mortgage technology, automation and workflow systems
• Provide leadership with pipeline analytics, capacity planning and growth recommendations

Ideal Background:

• 7+ years of residential mortgage experience
• Strong mortgage operations / pipeline management background
• Deep knowledge of conventional and non-QM lending
• California mortgage market experience; Bay Area/Silicon Valley strongly preferred
• Experience with DSCR, bank statement, asset-based, foreign national, investor and/or jumbo lending
• Existing wholesale lender relationships are a major plus
• Experience building or scaling a mortgage operation
• Strong leadership and process-improvement experience
• Comfortable leveraging LOS, CRM, mortgage technology and automation

If you're a mortgage operations leader looking for an opportunity where you can have a direct impact on operations, products, lender strategy and overall growth, I'd love to connect.