Workplace Coordinator

Title: Workplace Experience Coordinator - Level 1

Location: East Setauket, NY 11733

Duration: 05+ months, (with possible extension/conversion to FTE )

Hours: M-F 8am - 5pm

Summary:

As a *** Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service

experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer

service to the clients and visitors of a designated building.

Resource's typical working day:

PO management

Vendor management

Work order management

Taking phone calls

Customer Service

Email communications

Admin skills

CMMS experience

PO Management

What You’ll Do:

• Workplace services

• PO management

• Workplace inventory and supply management

• Canteen and workplace amenity support

• Meeting and catering (lunch) coordination

• Supplier coordination (support)

• Work order administration (support)

• Documentation (support)

• Client requests

• Special projects and adhoc support

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming

demeanor. Issue visitor and parking passes and follow security protocols.

• Make a memorable first impression by answering the telephone in a professional manner. Create

presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.

• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

Interview Process:

1st round virtual interview (Teams) with H.M.

2nd round in-person with client if needed